Manager Operations

RXO, Inc.; Monterrey; On-site; MXN 1,045,478 - 1,481,094; Full time

Job summary

RXO, Inc. in Monterrey seeks an Operations Manager for the Morning Shift to manage operational policies ensuring quality service.

Key responsibilities include staffing adjustments, mentoring supervisors, and liaising with account managers. Candidates should have over 8 years in transportation operations and excellent communication skills. The role offers opportunities for professional development while contributing to a diverse and inclusive workplace.

Qualifications

• 8+ years of progressive experience in transportation and customs operations.
• Experience leading teams and in a supervisory or management role for 3+ years.
• Ability to analyze data and manage budgets effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and administer operational policies and procedures.
• Oversee staffing requirements to maintain service quality.
• Liaise between Account Managers and operational staff.
• Identify opportunities for process efficiencies.

Skills

Budget management

Crisis management

Data analysis

Team leadership

Communication skills

Customer contact experience

Job description

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Operations Manager at RXO Morning Shift, you will manage and administer operational policies and procedures that support the team’s objective to ensure the highest possible quality and accuracy for our customers. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO.

What Your Day-to-day Will Look Like

• Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense
• Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards
• Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary
• Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff
• Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement
• Analyze quantitative information and apply professional judgment to resolve issues
• Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration
• Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process

Essential Requirements

• Availability to travel occasionally
• Ability to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience
• Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations
• +8 years of progressive experience on different mode of transportation and customs related operations.
• Experience on lead teams and +3 years in a supervisory or management role
• Ability to manage budgets, interpret supply chain KPIs, and analyze data to reduce costs
• Excellent crisis management, problem-solving, and cross-functional communication abilities
• Customer contact experience
• Expedited operation experience
• English Proficiency (conversations)

Additional Responsibilities

• Ability to work a flexible schedule as dictated by supply chain and operation demands.
• Ability to mentor, coach, and develop teams to maximize performance and support career growth.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.