District Operations Manager

EōS Fitness; Cerritos; Presencial; MXN 1.557.061 - 1.740.245; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free membership for employee and one family member

Discounted personal training

Competitive pay with vacation and sick pay

Group health, dental, vision insurance

401(k) with company matching

Descripción de la vacante

A dynamic fitness organization in San Luis Potosí seeks a District Operations Manager to oversee multiple gym locations and ensure exceptional customer service. This role requires strong leadership with a minimum of 5 years in customer service and management experience. Competitive pay, including bonuses and benefits, is offered, alongside a vibrant team environment.

Formación

• 5+ years of Customer Service experience.
• 3+ years of management/leadership experience.
• 1+ year of multi-unit management.
• Strong communication skills.
• Excellent relationship building skills.
• Good time management and organizational skills.
• Ability to embrace company Core Values.

Responsabilidades

• Ensure efficient operation of all gym locations.
• Recruit, train, and develop gym managers and staff.
• Exhibit leadership and coach for performance.
• Lead CPR certification sessions for the district.
• Promote positive member experience and cleanliness.
• Analyze KPIs to improve effectiveness.

Conocimientos

Customer Service

Leadership

Communication

Relationship Building

Detail Orientation

Problem Solving

Time Management

Herramientas

MS Office

Excel

Descripción del empleo

Apply for the District Operations Manager role at EōS Fitness.

About EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adhering to organizational guidelines and responsible for all CPR records for the district.
• The ability to deliver comprehensive and engaging hands‑on training for adult learners providing real‑time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management; the District Operations Manager may oversee 4-6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels.
• Excellent relationship building and influencing skills with people at all levels and all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• Must obtain CPR and trainer certification within the first 30 days of employment.
• Must have a valid driver’s license.
• Must be able to maintain a clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system including preparing documents, entering data into the system, and reading reports from a database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Compensation

California Pay Range: $85,000—$95,000 USD.

Additional Compensation

• Variable income opportunities such as bonuses up to an additional $6,000 per year.
• Post‑training increase of $5,000.

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted personal training, and merchandise including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistant program, and even pet insurance are offered.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.