Operations & Dispatch Lead: Scheduling & Client Care

BM Plumbing Team; Cancún; On-site; MXN 261,142 - 435,236; Full time

Job summary

BM Plumbing Team is looking for a Customer Service Representative in Cancún, Quintana Roo. The role involves answering calls, scheduling jobs, and providing support to clients. Candidates should be fluent in English, possess strong people skills, and have a customer-focused attitude. Relevant experience in customer service or dispatch is a plus. If you are a team player with a positive outlook who thrives in a fast-paced environment, this might be the perfect opportunity for you.

Qualifications

• Comfortable speaking and writing in English at a professional level.
• Friendly, confident on the phone, customer-focused.
• Experience in customer service or dispatch is a plus.
• Positive attitude and able to keep up in a fast-paced environment.

Responsibilities

• Be the first point of contact for clients, handling calls professionally.
• Set up service appointments based on client availability.
• Stay in touch with tenants and neighbors to avoid disruptions.
• Help with questions or issues while providing great customer service.
• Keep communication clear and professional.

Skills

Strong English Skills

People Skills

Customer Service Experience

Team Player

Job description

BM Plumbing Team is looking for a Customer Service Representative in Cancún, Quintana Roo. The role involves answering calls, scheduling jobs, and providing support to clients. Candidates should be fluent in English, possess strong people skills, and have a customer-focused attitude. Relevant experience in customer service or dispatch is a plus. If you are a team player with a positive outlook who thrives in a fast-paced environment, this might be the perfect opportunity for you.