Quix Dispatcher / Ops Manager

BM Plumbing Team; Cancún; On-site; MXN 261,142 - 435,236; Full time

Job summary

BM Plumbing Team is looking for a Customer Service Representative in Cancún, Quintana Roo. The role involves answering calls, scheduling jobs, and providing support to clients. Candidates should be fluent in English, possess strong people skills, and have a customer-focused attitude. Relevant experience in customer service or dispatch is a plus. If you are a team player with a positive outlook who thrives in a fast-paced environment, this might be the perfect opportunity for you.

Qualifications

• Comfortable speaking and writing in English at a professional level.
• Friendly, confident on the phone, customer-focused.
• Experience in customer service or dispatch is a plus.
• Positive attitude and able to keep up in a fast-paced environment.

Responsibilities

• Be the first point of contact for clients, handling calls professionally.
• Set up service appointments based on client availability.
• Stay in touch with tenants and neighbors to avoid disruptions.
• Help with questions or issues while providing great customer service.
• Keep communication clear and professional.

Skills

Strong English Skills

People Skills

Customer Service Experience

Team Player

Job description

Job Description

What You’ll Do:

• Answer Calls: Be the first point of contact for our clients, handling calls in a friendly and professional way.
• Schedule Jobs: Set up service appointments based on client availability and team schedules.
• Coordinate: Stay in touch with tenants, neighbors, and others to keep everything running smoothly and avoid disruptions.
• Customer Support: Help with questions or issues quickly while providing great customer service.
• Communication: Keep all communication clear, simple, and professional—both over the phone and in writing.

What We’re Looking For:

• Strong English Skills: You should be comfortable speaking and writing in English at a professional level.
• People Skills: Friendly, confident on the phone, and customer-focused.
• Relevant Experience: Experience in customer service or dispatch is a plus, especially if you’ve handled scheduling.
• Team Player: Positive attitude and able to keep up in a fast-paced environment.