Operations Automation Program Manager

Amazon; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon Consumer Payments is seeking a proactive Program Manager Operations to optimize and automate processes across its consumer financial services business. You will map a documented process inventory, identify automation opportunities, and work with engineering to deliver scalable solutions.

Success is measured by operator hours saved, cost reductions and reduced errors, with a focus on adoption, governance, and visible dashboards for monthly or quarterly reviews.

Formación

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree or equivalent
• Speak, write, and read fluently in English, and have the ability to take direction in English

Responsabilidades

• Maintain the process inventory and prioritize it by cost, risk and regulatory exposure; own the baseline of operator hours, cycle time and error rate against which progress is measured.
• Own each prioritized process through to delivery, partnering with engineering, product, finance and tax to convert manual work into permanent system capability.
• Design and document the SOPs, approval flows and audit trails that must survive once a manual step is removed, including Maker-Checker controls.
• Drive adoption with the teams whose work changes, so that a new process is used rather than worked around.
• Partner with operations and third-party management owners so process changes land without disrupting live customer operations or partner commitments.
• Build the dashboards and reporting that make progress visible, and present results in monthly and quarterly business reviews.

Conocimientos

Program management

Cross-functional collaboration

Excel advanced

SQL

Requirements writing

Business English

Educación

Bachelor's degree or equivalent

Herramientas

Excel

SQL

BI tools

Automation concepts

Descripción del empleo

Amazon Consumer Payments is seeking a proactive Program Manager Operations to optimize and automate processes across its consumer financial services business. You will map a documented process inventory, identify automation opportunities, and work with engineering to deliver scalable solutions.

Success is measured by operator hours saved, cost reductions and reduced errors, with a focus on adoption, governance, and visible dashboards for monthly or quarterly reviews.