Automation-Driven Payments Operations Program Manager

Amazon Capital Mexico S.A. De C.V.; Xico; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Amazon Consumer Payments is seeking a high-energy Program Manager to optimize operational processes of its consumer financial services business, based in Mexico City. You will own automation programs, decompose processes, write requirements, and partner with engineering to deliver improvements that reduce manual effort.

You will measure success by operator hours saved, cost removed and errors eliminated, focusing on adoption, governance, and dashboarding for monthly and quarterly reviews.

Formación

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree or equivalent.
• Speak, write, and read fluently in English, and have the ability to take direction in English.

Responsabilidades

• Maintain the process inventory and prioritize it by cost, risk and regulatory exposure; own the baseline of operator hours, cycle time and error rate against which progress is measured.
• Own each prioritized process through to delivery, partnering with engineering, product, finance and tax to convert manual work into permanent system capability.
• Design and document the SOPs, approval flows and audit trails that must survive once a manual step is removed, including Maker-Checker controls.
• Drive adoption with the teams whose work changes, so that a new process is used rather than worked around.
• Partner with operations and third-party management owners so process changes land without disrupting live customer operations or partner commitments.
• Build the dashboards and reporting that make progress visible, and present results in monthly and quarterly business reviews.

Conocimientos

Program management

Cross-functional collaboration

Excel advanced (Pivot Tables, VLookUps

SQL

Requirements definition

Bachelor's degree

English fluency

Educación

Bachelor's degree

Descripción del empleo

Amazon Consumer Payments is seeking a high-energy Program Manager to optimize operational processes of its consumer financial services business, based in Mexico City. You will own automation programs, decompose processes, write requirements, and partner with engineering to deliver improvements that reduce manual effort.

You will measure success by operator hours saved, cost removed and errors eliminated, focusing on adoption, governance, and dashboarding for monthly and quarterly reviews.