Operations Manager, FC

Amazon; Tepotzotlán; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Amazon is seeking an Operations Manager to lead a team at one of our fulfillment centers, responsible for overseeing a 24/7 operation delivering thousands of orders daily.

You will manage a team of 7 managers and over 200 associates, drive safety and performance metrics, and partner with finance to analyze costs and process improvements for sustained customer excellence. The role also emphasizes leadership, mentorship, and cross-functional collaboration.

Formación

• 3+ years of employee and performance management experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Bachelor's degree required; strong English communication.
• 8+ years of strong Operations Management with data analysis proficiency.

Responsabilidades

• Lead a team in a 24/7 fulfillment center to meet productivity goals.
• Manage day-to-day relationships with multiple stakeholders and communicate the vision.
• Drive operational metrics and present results to senior leadership.
• Hire and develop top talent; create a talent plan including learning and development and succession planning.
• Foster a culture of safety and protect service levels while improving performance.

Conocimientos

Employee management

Performance management

Data analysis

English communication

Flexibility

Educación

Bachelor's degree

MBA

Descripción del empleo

About Amazon

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

We are seeking an Operations Manager to lead a team in one of our FCs.

Your responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple stakeholders
• Driving operational goals and metrics for your area. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.

Key job responsibilities

The Ops Manager, leads an operation for +65k packages. Leads a team of 7 managers and +200 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance.

A day in the life

This manager will be responsible for key metrics include, but are not limited to: Safety Metrics, Quality Metrics, Cost Metrics including lead Savings projects

About the team

Responsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Inbound management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree
• Experience in oral and written communication in English
• 8+ years of Strong Operations Management Proficient in Data Analysis

Preferred Qualifications

• Experience supporting hourly workforces of 50+ employees and leading teams
• MBA, or Master's degree
• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.