Payments | Program Manager, MX Payments

Amazon; México; Presencial; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Amazon seeks an experienced payments professional to lead the strategy and execution of the Mexico payments experience for Amazon.com.mx, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption.

This role blends analytical rigor with customer obsession in a high-ambiguity environment, partnering with multiple teams to reduce friction and improve key payment metrics.

Formación

• 5+ years of program or project management experience.
• +6 YOE evaluating and improving customer journeys.

Responsabilidades

• Payment Experience Management: Lead end-to-end payment experience strategy across all payment methods.
• Performance Optimization: Improve approval and payment success rates and wallet penetration.
• Cross-functional Leadership: Collaborate with Payment Operations, Fraud, Technology, Prime, and Digital teams.
• Strategic Planning: Define frictionless payments UX and wallet health strategies.
• Analytics and Reporting: Monitor checkout metrics and build dashboards for payment performance.

Conocimientos

Program management

Customer journey optimization

Analytical skills

Cross-functional collaboration

Educación

Master's degree or MBA

Descripción del empleo

We seek an experienced payments professional to join our Mexico Payments team. This role will lead the strategy and execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in a high ambiguity environment, and have high tolerance to frustration.

Key Responsibilities

1. 1) Payment Experience Management:
   • Lead end-to-end payment experience strategy across all payment methods.
   • Drive improvements in customer payment journey from checkout to post-purchase.
   • Optimize payment flows to increase customer satisfaction and reduce friction.
2. 2) Performance Optimization:
   • Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
   • Develop and execute strategies to increase wallet penetration and payment method diversity.
   • Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3. 3) Cross-functional Leadership:
   • Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
   • Partner with data analytics to develop and track key performance metrics.
   • Manage relationships with internal stakeholders across Retail and Digital businesses.
   • Partner with Product Managers to define and execute UX strategy for all payment methods.
4. 3) Strategic Planning:
   • Define and implement friction less payments UX
   • Lead payment initiatives for Retail and Digital services including Prime and Prime Video
   • Develop and implement wallet health strategies
5. 4) Analytics and Reporting:
   • Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.
   • Create and maintain dashboards for tracking payment performance.
   • Provide data-driven recommendations for experience improvements

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 5+ years of program or project management experience
• +6 YOE evaluating and improving customer journeys.

Preferred Qualifications

• 4+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.