Onsite Shift Operations Leader

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Santiago; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Hybrid work model

Professional development

Dynamic work environment

Performance incentives

Job summary

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.

is seeking an E-commerce Operations Manager to lead and optimize the end-to-end supply chain for a growing online retailer in Monterrey. The role focuses on efficient order fulfillment, inventory control, 3PL partnerships, and data-driven improvements to customer experience. The ideal candidate has 5+ years in e-commerce operations, strong analytical skills, and experience with OMS/ERP systems.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5+ years of experience in e-commerce operations, supply chain or logistics.
• Proven track record in optimizing warehouse operations, inventory management and shipping.
• Strong understanding of OMS and ERP systems.

Responsibilities

• Oversee e-commerce operations including order processing, inventory, warehousing and shipping.
• Develop and implement strategies to optimize the supply chain for efficiency and speed.
• Manage relationships with 3PL providers, carriers, and suppliers.
• Forecast and replenish to prevent stockouts and overstocking.
• Maintain quality control standards in fulfillment processes.
• Analyze data to identify bottlenecks, cost savings, and process improvements.
• Ensure compliance with regulations and company policies.
• Collaborate with customer service, sales and marketing for a seamless customer journey.
• Lead and mentor the operations team toward continuous improvement.

Skills

E-commerce operations

Supply chain management

Analytics

Order management systems

ERP software

Vendor management

Leadership

Bilingual Spanish/English

Education

Bachelor's degree in Supply Chain Management / Logistics

Tools

Inventory management software

ERP systems

Job description

E-commerce Operations Manager - Supply Chain Optimization

Our client, a prominent online retailer with a significant presence in Monterrey, Nuevo León, is looking for a skilled E-commerce Operations Manager to oversee and optimize the entire supply chain and logistics process. This role is crucial for ensuring efficient order fulfillment, managing inventory levels, and enhancing the overall customer experience. The ideal candidate will possess strong analytical skills, a deep understanding of e-commerce operations, and a proven ability to streamline processes and reduce costs. Based in the industrial heart of Monterrey, this position offers a challenging yet rewarding opportunity to contribute to the operational excellence of our client’s growing online business.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement strategies to optimize the supply chain for efficiency, cost-effectiveness, and speed.
• Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers.
• Monitor inventory levels across all channels, implementing robust forecasting and replenishment processes to prevent stockouts and overstocking.
• Implement and maintain quality control standards throughout the fulfillment process.
• Analyze operational data to identify bottlenecks, areas for improvement, and cost-saving opportunities.
• Ensure compliance with all relevant regulations and company policies.
• Collaborate with customer service, sales, and marketing teams to ensure a seamless customer journey.
• Lead and mentor the operations team, fostering a culture of efficiency and continuous improvement.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations, supply chain management, or logistics.
• Proven track record in optimizing warehouse operations, inventory management, and shipping processes.
• Strong understanding of e-commerce platforms and order management systems (OMS).
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Proficiency in inventory management software and ERP systems.
• Strong negotiation and vendor management skills.
• Excellent leadership, communication, and project management abilities.
• Fluency in Spanish and proficiency in English are required.
• Experience working within the Monterrey industrial ecosystem is a plus.

Benefits

• Competitive salary.
• Comprehensive health insurance.
• Opportunities for professional development and career advancement.
• Dynamic work environment in the thriving business hub of Monterrey.
• Hybrid work model flexibility.
• Performance-based incentives.
• Critical role in the operational success of a leading e-commerce company in the region.

Remote Monterrey, Mexico Full time JR