Onsite Patient Support Specialist – Guadalajara

Helpware Inc.; Región Centro; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8% Savings Fund

Monthly food vouchers after 2 months

Major Medical Insurance after 3 months

Paid training

Full law benefits

Descripción de la vacante

Helpware Inc. in Guadalajara, on-site, is seeking a Customer Service Representative to assist patients with prescriptions, insurance, and delivery status. The role emphasizes clear communication, empathy, and problem-solving to move orders through the process efficiently.

You will work with pharmacies, insurers, and internal teams, providing accurate status updates and guidance. A calm, professional demeanor and ability to navigate multiple systems are essential for success.

Formación

• At least 1 year of customer service experience.
• Strong English communication skills.
• Comfortable speaking with customers by phone.
• Good problem-solving skills and attention to detail.
• Ability to stay calm and professional under pressure.
• Comfortable using multiple systems and tools.
• Able to work on-site in Guadalajara.

Responsabilidades

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

Conocimientos

Customer service experience

English communication

Phone communication

Problem-solving

Calm under pressure

Descripción del empleo

Helpware Inc. in Guadalajara, on-site, is seeking a Customer Service Representative to assist patients with prescriptions, insurance, and delivery status. The role emphasizes clear communication, empathy, and problem-solving to move orders through the process efficiently.

You will work with pharmacies, insurers, and internal teams, providing accurate status updates and guidance. A calm, professional demeanor and ability to navigate multiple systems are essential for success.