Customer Service Representative (On-Site)

Helpware Inc.; Región Centro; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

8% Savings Fund

Monthly food vouchers after 2 months

Major Medical Insurance after 3 months

Paid training

Full law benefits

Job summary

Helpware Inc. in Guadalajara, on-site, is seeking a Customer Service Representative to assist patients with prescriptions, insurance, and delivery status. The role emphasizes clear communication, empathy, and problem-solving to move orders through the process efficiently.

You will work with pharmacies, insurers, and internal teams, providing accurate status updates and guidance. A calm, professional demeanor and ability to navigate multiple systems are essential for success.

Qualifications

• At least 1 year of customer service experience.
• Strong English communication skills.
• Comfortable speaking with customers by phone.
• Good problem-solving skills and attention to detail.
• Ability to stay calm and professional under pressure.
• Comfortable using multiple systems and tools.
• Able to work on-site in Guadalajara.

Responsibilities

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

Skills

Customer service experience

English communication

Phone communication

Problem-solving

Calm under pressure

Job description

Customer Service Representative | Guadalajara | On-Site

$18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here’s the deal!

Some customer service jobs are about answering calls. This one is about helping people get the medication they need.

Every day, you’ll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they’ll be frustrated. Sometimes they’ll be confused. Sometimes they’ll just need someone who can explain things clearly and help them move forward. That’s where you make the difference.

You'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That’s okay. If you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we’ll teach you the rest.

Your day-to-day!

• Support patients through phone, email, and text communication
• Review prescription orders and provide clear, accurate information on status, coverage, and next steps
• Proactively contact patients to resolve issues that may delay or prevent order fulfillment
• Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
• Guide patients through the platform and help them get the most from available services
• Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
• Navigate multiple systems and tools to research issues and identify solutions
• Handle difficult conversations with empathy, professionalism, and confidence
• Contribute as a supportive teammate and help create a positive team environment

What you need

• At least 1 year of customer service experience
• Strong English communication skills
• Comfortable speaking with customers by phone
• Good problem-solving skills and attention to detail
• Ability to stay calm and professional under pressure
• Comfortable using multiple systems and tools
• Able to work on-site in Guadalajara

What you get

• $18,000 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months