Onsite IT Support Engineer—Global & Endpoint Specialist

REDLEO SOFTWARE INC.; Villahermosa; On-site; MXN 391,000 - 614,000; Full time

Job summary

REDLEO SOFTWARE INC. is seeking an Onsite Deskside Support/Service Engineer to deliver hands-on IT support in our Tabasco office. You will troubleshoot incidents that cannot be resolved remotely, image devices, manage assets, and coordinate with global teams to align IT services with business needs.

The role requires 5+ years of experience, strong OS administration for Windows and macOS, and familiarity with ServiceNow, SCCM/Intune, and networking basics. This is a full-time, on-site position.

Qualifications

• 5+ years of IT support experience, onsite
• Experience in global/international IT support environments
• Strong OS administration for Windows and macOS
• Familiarity with device management and imaging
• ITIL knowledge or certification preferred

Responsibilities

• Provide onsite deskside support for incidents and requests
• Collaborate with global support teams to resolve complex issues
• Assist with hardware deployment and asset tracking
• Assist with conference room technology and room setup

Skills

Windows & Mac OS administration

Hardware & peripherals

ServiceNow

SCCM & Intune

Antivirus deployment

Networking basics

Conference room tech support

Asset management

Global IT support experience

ITIL knowledge or certification

Tools

ServiceNow

SCCM

Intune

Job description

REDLEO SOFTWARE INC. is seeking an Onsite Deskside Support/Service Engineer to deliver hands-on IT support in our Tabasco office. You will troubleshoot incidents that cannot be resolved remotely, image devices, manage assets, and coordinate with global teams to align IT services with business needs.

The role requires 5+ years of experience, strong OS administration for Windows and macOS, and familiarity with ServiceNow, SCCM/Intune, and networking basics. This is a full-time, on-site position.