Information Technology Desktop Support

REDLEO SOFTWARE INC.; Villahermosa; On-site; MXN 391,000 - 614,000; Full time

Job summary

REDLEO SOFTWARE INC. is seeking an Onsite Deskside Support/Service Engineer to deliver hands-on IT support in our Tabasco office. You will troubleshoot incidents that cannot be resolved remotely, image devices, manage assets, and coordinate with global teams to align IT services with business needs.

The role requires 5+ years of experience, strong OS administration for Windows and macOS, and familiarity with ServiceNow, SCCM/Intune, and networking basics. This is a full-time, on-site position.

Qualifications

• 5+ years of IT support experience, onsite
• Experience in global/international IT support environments
• Strong OS administration for Windows and macOS
• Familiarity with device management and imaging
• ITIL knowledge or certification preferred

Responsibilities

• Provide onsite deskside support for incidents and requests
• Collaborate with global support teams to resolve complex issues
• Assist with hardware deployment and asset tracking
• Assist with conference room technology and room setup

Skills

Windows & Mac OS administration

Hardware & peripherals

ServiceNow

SCCM & Intune

Antivirus deployment

Networking basics

Conference room tech support

Asset management

Global IT support experience

ITIL knowledge or certification

Tools

ServiceNow

SCCM

Intune

Job description

Job Experience: 5+ years' experience

Job Type: Full-Time

SALTY + BENEFITS

Role Overview:

As a key member of the Technology team, the Onsite Deskside Support/ Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs.

• Windows & Mac OS administration
• Laptop/desktop hardware & peripherals
• ServiceNow ticketing expertise
• SCCM & Intune (device management, imaging, patching)
• Antivirus deployment & endpoint security basics
• Basic networking (LAN, Wi-Fi, office infrastructure)
• Conference room technology support
• Asset management tools & inventory accuracy
• Experience in global / international IT support environments
• ITIL knowledge or certification (preferred)