Onsite IT Specialist — Helpdesk & Infrastructure (Mexico City)

NextGenEnergyJobs; Ciudad de México; Híbrido; MXN 190.000 - 260.000; Jornada completa

Descripción de la vacante

Samsara in Mexico City is hiring an Onsite IT Specialist to join our BizTech Helpdesk team. You’ll troubleshoot issues, provision laptops, and manage access to keep colleagues connected and productive.

This in-office role requires 5 days per week in the Mexico City office, handling ticket queues, asset management, and collaboration on IT projects while documenting policies and driving secure, scalable IT operations.

Formación

• College degree in a technical program or 4 years relevant experience.
• Minimum 2 years of help desk or technical support experience.
• Minimum 1 year of onsite IT support experience.
• Basic networking knowledge.
• Strong spoken and written English.
• 8:00-5:00 Monday - Friday availability, with occasional after-hours support.
• Knowledge of Apple products (Macbooks, iPhones).
• Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta).
• Experience with a ticketing system (Zendesk, ServiceNow).
• Desire to learn in a fast-paced environment.

Responsabilidades

• Provide IT support to users as part of the BizTech Helpdesk.
• Resolve technical issues to keep teams online and productive.
• Onsite 5 days per week in Mexico City office.
• Manage a ticket queue and improve workflows.
• Complete onboarding including laptops, peripherals and access management.
• Support hardware recovery and asset management.
• Manage office endpoints like printers and conferencing equipment.
• Manage access to Samsara cloud infrastructure.
• Collaborate with IT specialists on projects and upgrades.
• Document IT policies and procedures.
• Escalate with adjacent teams as needed.
• Drive core operations to keep the company secure and productive.
• Deploy and manage systems to foster collaboration and productivity.
• Plan and integrate tools and services for workplaces.
• Promote Samsara’s culture principles across offices.

Conocimientos

Help desk experience

Onsite IT experience

Networking basics

English proficiency

Apple product knowledge

Educación

College degree in a technical program

4 years relevant experience

Herramientas

Zendesk

ServiceNow

G Suite

Slack

Zoom

Okta

Descripción del empleo

Samsara in Mexico City is hiring an Onsite IT Specialist to join our BizTech Helpdesk team. You’ll troubleshoot issues, provision laptops, and manage access to keep colleagues connected and productive.

This in-office role requires 5 days per week in the Mexico City office, handling ticket queues, asset management, and collaboration on IT projects while documenting policies and driving secure, scalable IT operations.