Onsite Customer Care Supervisor – Team Lead

Capgemini; México; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Competitive compensation and benefits

Descripción de la vacante

FBS, a major US insurer, is recruiting for a Call Center Supervisor based on site in Aguascalientes. The role focuses on leading a team to deliver excellent customer experiences, ensuring compliance and risk controls, and driving performance improvements across the unit.

The ideal candidate will have 1-2 years in a supervisory or similar customer service role, strong English fluency, and the willingness to work on site. Benefits and training opportunities are offered.

Formación

• Fluent English required.
• Experience leading a customer service or call center team.
• Strong communication and interpersonal skills.
• Bachelor's degree preferred but not required.

Responsabilidades

• Monitors team performance across customer experience, quality, efficiency, and compliance.
• Creates plans to improve team performance and skill development.
• Ensures team meets performance goals and reports to management.
• Communicates performance feedback to team members and leadership.
• Responds to customer inquiries and coordinates improvements with other leaders.

Conocimientos

Fluent English

Team leadership

Communication skills

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

FBS, a major US insurer, is recruiting for a Call Center Supervisor based on site in Aguascalientes. The role focuses on leading a team to deliver excellent customer experiences, ensuring compliance and risk controls, and driving performance improvements across the unit.

The ideal candidate will have 1-2 years in a supervisory or similar customer service role, strong English fluency, and the willingness to work on site. Benefits and training opportunities are offered.