FBS Customer Care Representative

Capgemini; Aguascalientes; On-site; MXN 167,400 - 223,200; Full time

Benefits offered by this job

Competitive salary

Annual performance-based bonuses

Grocery & Restaurant Vouchers

Major Medical Insurance

Life Insurance

Career development and continuous training

Job summary

A leading consulting firm is looking for a Customer Care Representative to join their new project in Aguascalientes. The role involves responding to insurance inquiries, resolving issues, and collaborating with other departments. Ideal candidates will have a High School Diploma, fluent English, and customer service experience. The company offers competitive salaries, annual bonuses, and various perks. If you want a meaningful career in a supportive environment, apply now.

Qualifications

• High School Diploma or equivalent (required).
• Fluent English.
• 1–3 years of customer service experience.
• Call Center experience highly desirable.

Responsibilities

• Respond to inquiries related to insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Interpret policy details and make informed decisions within defined authority limits.
• Document interactions and elevate unresolved cases when needed.
• Identify trends and suggest process improvements.

Skills

Fluent English

Strong computer skills

Customer service experience

Education

High School Diploma or equivalent

Job description

🌟Join a New Project with One of the Largest Insurance Groups in the World

Position:Customer Care Representative

Location:On-site (Aguascalientes)|Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule:Monday to Friday | Shift: 8:00 AM – 5:00 PM

🚀About the Opportunity

We’re launching anew and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

What You’ll Do

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and elevate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

🎯What We’re Looking For

• High School Diploma or equivalent (required)
• Fluent English
• 1–3 years of customer service experience
• Call Center experience highly desirable
• Strong computer skills and ability to work across systems
• Availability to work on-site, Monday to Friday only

Bonus Points For:

• Experience in insurance or a related field

🎁What We Offer

• Competitive salary and annual performance-based bonuses
• Grocery & Restaurant Vouchers
• Major Medical Insurance
• Life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

🌱Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.