On-Site Patient Access & Scheduling Specialist

Intugo Mexico; Región Centro; Presencial; MXN 198.000 - 237.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law benefits

Christmas bonus

Food vouchers

Private medical insurance

Descripción de la vacante

Intugo Mexico is seeking a Contact Center Specialist to support patients, providers, and healthcare consumers. This on-site role handles high-volume inbound calls, scheduling, registration, and information requests while upholding privacy and service standards.

A completed degree and strong communication skills are required. You will verify demographics and insurance, document interactions in EHR systems, and collaborate with clinics to resolve issues.

Formación

• Completed degree required.
• Strong verbal and written communication skills.
• Ability to manage high-volume customer interactions professionally.
• Ability to multitask and navigate multiple computer applications simultaneously.
• Strong problem-solving skills and a customer-focused mindset.

Responsabilidades

• Answer high-volume inbound calls from patients, providers, and healthcare consumers.
• Schedule, reschedule, and cancel patient appointments across facilities and clinics.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
• Accurately document interactions in EHR and CS systems.
• Collaborate with clinics, providers, and support departments to address patient needs and service issues.
• Follow established contact center procedures, workflows, and service standards.

Conocimientos

Verbal communication

Written communication

Multitasking

Customer service

Educación

Bachelor's degree

Herramientas

EHR systems

Epic

Descripción del empleo

Intugo Mexico is seeking a Contact Center Specialist to support patients, providers, and healthcare consumers. This on-site role handles high-volume inbound calls, scheduling, registration, and information requests while upholding privacy and service standards.

A completed degree and strong communication skills are required. You will verify demographics and insurance, document interactions in EHR systems, and collaborate with clinics to resolve issues.