Patient Access & Scheduling Specialist

iSoft Globl; Región Centro; Presencial; MXN 223.000 - 312.000; Jornada completa

Descripción de la vacante

iSoft Globl in Guadalajara, Mexico is seeking a Contact Center Specialist to serve as the first point of contact for patients and customers, delivering high-quality service via inbound and outbound calls. The role supports scheduling, registration, appointment management, information requests, and issue resolution while upholding HIPAA privacy and healthcare regulations.

Responsibilities include handling high-volume calls, verifying demographics and insurance, documenting interactions in

Formación

• Previous customer service, contact center, healthcare, or patient access experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and navigate multiple computer applications.

Responsabilidades

• Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments across Health facilities and clinics.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
• Document all interactions accurately in EHR and customer service systems.
• Collaborate with clinics, providers, and support departments to address patient needs and service issues.
• Follow established call center procedures, workflows, and service standards.

Descripción del empleo

iSoft Globl in Guadalajara, Mexico is seeking a Contact Center Specialist to serve as the first point of contact for patients and customers, delivering high-quality service via inbound and outbound calls. The role supports scheduling, registration, appointment management, information requests, and issue resolution while upholding HIPAA privacy and healthcare regulations.

Responsibilities include handling high-volume calls, verifying demographics and insurance, documenting interactions in