On-Site Lead, Implementation & Services Ops – Guadalajara

Praxis, Inc.; Región Centro; On-site; MXN 600,000 - 900,000; Full time

Job summary

Paylocity is seeking a Lead Implementation and Services Ops in Guadalajara, Mexico. This on-site role requires guiding a designated team, coaching members, and ensuring high-quality service across client and internal partners. You will coach staff, monitor KPIs, and drive process improvements to sustain department success.

The position emphasizes leadership, English proficiency, and collaboration within a fast-growing, employee-focused culture. On-site work five days a week is required.

Qualifications

• Bachelor's degree required.
• Business-level English proficiency, both written and spoken.
• 2+ years in a client-supporting operations role.
• Prior experience leading a team.
• Proficiency in MS Office.

Responsibilities

• Supervising the work/operations of their assigned group on a day-to-day basis which may include delegation of work assignments to various team members.
• Provide support, training and assist with coaching and development of new and existing team members.
• Facilitate business and/or team update communications and ensure clarity of expectations through regularly occurring meetings, 1:1s or team huddles.
• Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager.
• Developing and implementing action plans to improve team or individual performance.
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach. Troubleshoot escalated departmental issues and offer solutions that align to both satisfaction and organizational direction (tiered approach).
• Works with team members and managers to develop and communicate process improvements and updates to the team.
• Creates procedural documentation for work processes.
• Request enhancements for internal systems or partner interfaces to improve workflows and client experience.
• Research and communication with internal partners to answer inquiries.
• Ensures quality service to our internal and external third-party partners from their departments support team.
• Works with all resources to become well rounded on all aspects of their designated department
• Keep track of team metrics and use them to measure staff performance and incentives. Ensure accountability to meet defined KPIs.
• Become a subject matter expert in key areas of their department/processes; Use functional and technical knowledge to assist team members.
• All other duties as assigned

Skills

Mentor/coach

Organization

Project management

Communication

Problem solving

Data analytics

Collaboration

Adaptability

Education

Bachelor's degree

Tools

MS Office

Job description

Paylocity is seeking a Lead Implementation and Services Ops in Guadalajara, Mexico. This on-site role requires guiding a designated team, coaching members, and ensuring high-quality service across client and internal partners. You will coach staff, monitor KPIs, and drive process improvements to sustain department success.

The position emphasizes leadership, English proficiency, and collaboration within a fast-growing, employee-focused culture. On-site work five days a week is required.