Implementation Consultant - Benefits - Guadalajara, Mexico

Praxis, Inc.; Región Centro; On-site; MXN 260,000 - 380,000; Full time

Job summary

Paylocity in Guadalajara, MX is seeking an Implementation Consultant I for an on-site, full-time role. You will configure solutions for small business clients, starting with needs analysis and advancing to system setup, data conversion, validation, and client transition to our Client Services team.

This position emphasizes attention to detail, strong communication, and collaborative problem-solving to deliver high-quality implementations and excellent client experiences.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Associate degree with relevant experience acceptable.
• High school diploma or equivalent with at least five years in HCM will be considered.

Responsibilities

• Act as client’s trusted advisor, ensuring exceptional experiences throughout the implementation.
• Provide smooth transition and post-implementation support, including system maintenance and issue resolution.
• Assist clients in data migration, mapping, and validation for data integration.
• Collaborate with clients to gather business requirements for payroll, HR, time & labor.
• Review configuration to ensure alignment with client needs for optimal utilization.
• Collaborate with sales, product SMEs and project managers to deliver high-quality implementations.
• Troubleshoot and resolve implementation-related matters, escalating as needed.

Skills

Customer service

HCM implementation experience

Excel proficiency

Data analysis

Project management

Communication skills

Education

Bachelor’s degree

Associate degree

High school diploma or equivalent

Tools

Excel functions (VLOOKUP, Pivot tables)

Microsoft Office

Job description

Job Type

Full-time

Description

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique! We’re a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work.

In-Office

This is a 100% in-office role based at our Guadalajara, MEX location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Location

Guadalajara, MEX

Position Overview

As an Implementation Consultant I, you will support small business clients by configuring solutions that meet their unique needs. You’ll begin by conducting a detailed needs analysis, then tailor system setups to improve efficiency, streamline processes, and enhance reporting capabilities. You’ll also ensure accurate data conversion from previous systems, validate results with clients, and provide hands‑on support through the transition to our Client Services team. This role is ideal for detail-oriented professionals who are passionate about delivering excellent client experiences and developing foundational implementation skills.

Primary Responsibilities

• Act as our client’s trusted advisor, ensuring exceptional customer experiences throughout the implementation process. To include but not limited to, facilitating meetings, and maintaining communication throughout the life cycle of their implementation.
• Provide a smooth transition and post‑implementation support as needed, including system maintenance, and issue resolution, based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
• Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.
• Collaborate with internal cross‑functional teams, including sales, product SMEs and project managers, to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related matters, escalating critical concerns to the appropriate teams when necessary.

Education And Experience

• 1+ years of Customer Service or Customer interfacing role
• 1+ years of HCM implementation experience preferred
• Bachelor’s degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of experience in HCM, will also be considered.
• Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer‑focused mindset throughout the implementation process.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.
• Resourcefulness: Utilize your problem‑solving abilities to overcome obstacles and find creative solutions that meeting project requirements and client expectations.
• Project Management: Successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met on time. Maintain a high‑level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.