Implementation Consultant - Benefits - Guadalajara, Mexico

Paylocity; Región Centro; On-site; MXN 40,000 - 60,000; Full time

Job summary

Paylocity seeks an Implementation Consultant I in Mexico, Jalisco, to support small business clients by tailoring software solutions to meet unique needs. Responsibilities include conducting needs analysis, system configuration, and providing hands-on support.

The ideal candidate has strong customer service experience and proficiency in Microsoft Excel, with a bachelor's degree being preferred. Join Paylocity to make a difference in how companies operate while enjoying a rewarding company culture.

Qualifications

• 1+ years of Customer Service or Customer-interfacing role.
• 1+ years of HCM implementation experience preferred.
• Excellent verbal and written communication skills.
• Ability to adapt quickly to new software platforms.

Responsibilities

• Act as client's trusted advisor during implementation.
• Provide post-implementation support as needed.
• Assist clients in data migration and integration.
• Collaborate with clients to gather business requirements.

Skills

Customer service experience

HCM implementation knowledge

Proficiency in Microsoft Excel

Problem-solving abilities

Project management skills

Education

Bachelor's degree

Associate degree with relevant experience

High school diploma/equivalent with 5+ years experience

Tools

Microsoft Office

Job description

Description

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique!

Job Type

Full‑time

Position Overview

As an Implementation Consultant I, you will support small business clients by configuring solutions that meet their unique needs. You’ll begin by conducting a detailed needs analysis, then tailor system setups to improve efficiency, streamline processes, and enhance reporting capabilities. You’ll also ensure accurate data conversion from previous systems, validate results with clients, and provide hands‑on support through the transition to our Client Services team. This role is ideal for detail‑oriented professionals who are passionate about delivering excellent client experiences and developing foundational implementation skills.

Primary Responsibilities

• Act as our client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process, including facilitating meetings and maintaining communication throughout the life cycle of their implementation.
• Provide a smooth transition and post‑implementation support as needed, including system maintenance and issue resolution, based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
• Review the configuration of the system with the client to ensure the software is aligned with the client's needs and expectations, ensuring optimal utilization of system capabilities.
• Collaborate with internal cross‑functional teams, including sales, product SMEs and project managers, to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related matters, escalating critical concerns to the appropriate teams when necessary.

Education and Experience

• 1+ years of Customer Service or Customer‑interfacing role.
• 1+ years of HCM implementation experience preferred.
• Bachelor’s degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five years of experience in HCM, will also be considered.
• Client‑centric approach: possess excellent interpersonal verbal and written communication skills with a strong customer‑focused mindset throughout the implementation process.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and ability to adapt quickly to new software platforms and leverage their capabilities. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.
• Resourcefulness: utilize problem‑solving abilities to overcome obstacles and find creative solutions that meet project requirements and client expectations.
• Project management: successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines, and ensuring deliverables are met on time. Maintain a high level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.

Physical Requirements

• Ability to sit for extended periods: the role requires sitting at a desk or workstation for long periods, typically 7–8 hours a day.
• Use of computer and phone systems: the employee must be able to operate a computer, use phone systems, and type, including using multiple software programs and inquiries simultaneously.

Equal‑Opportunity Statement

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.