Benefits Operations Lead - Coaching & Process Improvement

Praxis, Inc.; Región Centro; On-site; MXN 300,000 - 480,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity in Guadalajara, Mexico seeks a Team Lead to manage Benefits, Spending Accounts and COBRA operations on-site. The role requires leadership, coaching, and coordination to ensure service quality and performance. English fluency and prior team leadership are essential, with MS Office proficiency as a plus.

The position is 100% in-office with no remote or hybrid options, and Paylocity emphasizes equal opportunity and comprehensive benefits, including health, vision, and a 401(k) match.

Qualifications

• Bachelor's degree required.
• Fluent in English.
• Prior experience leading a team.
• Prior experience with Benefits, Spending Accounts/COBRA, and/or EDI carrier connections a strong plus.
• Proficiency in MS Office.

Responsibilities

• Supervise day-to-day operations of Benefits, Spending Accounts and/or COBRA teams.
• Provide training, coaching and development for team members.
• Facilitate communications and update meetings with the team.
• Offer input on performance management and opportunities for promotion.
• Develop action plans to improve team or individual performance.
• Handle escalated issues with a collaborative, win-win approach.
• Develop and communicate process improvements and updates.
• Create procedural documentation for work processes.
• Request enhancements for internal systems to improve workflows.
• Research and respond to inquiries from internal partners.
• Ensure quality service to internal and external partners.
• Maintain team metrics and KPIs to measure performance.
• Become a subject matter expert and support team members.

Skills

Mentor/coach

Organization

Project management

Communication

Problem solving

Data analytics

Collaboration

Adaptability

Education

Bachelor's degree

Tools

MS Office

Job description

Paylocity in Guadalajara, Mexico seeks a Team Lead to manage Benefits, Spending Accounts and COBRA operations on-site. The role requires leadership, coaching, and coordination to ensure service quality and performance. English fluency and prior team leadership are essential, with MS Office proficiency as a plus.

The position is 100% in-office with no remote or hybrid options, and Paylocity emphasizes equal opportunity and comprehensive benefits, including health, vision, and a 401(k) match.