On-Site IT Support Engineer – End-User/Desktop

NSC Global; Pachuca; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

NSC Global is seeking a proactive IT Help Desk Technician to maintain, troubleshoot, and repair computer systems, hardware, and peripherals. You will document actions and support user accounts to ensure smooth operations.

Responsibilities include handling end-user requests via phone and tickets, prioritizing issues, and escalating when needed. Familiarity with MCSA Windows 10/11 and Active Directory is valued, along with strong communication skills.

Formación

• Requires a 4-year degree in Computer Science, Engineering, or related discipline.
• 3+ years of technical support experience in a computer-related area.
• Experience with desktop operating systems including Microsoft.
• Proven ability to document operations procedures and troubleshoot.
• Excellent written and verbal communication skills.
• Knowledge of Active Directory and network essentials.
• Willingness to visit off-site locations with own car (travel) and German/English language skills.

Responsabilidades

• Field incoming help requests from end users via phone and work orders.
• Document end user information and problem details.
• Prioritize and escalate problems to senior technicians.
• Record and track the resolution process from initial report to final fix.

Conocimientos

Strong verbal communication

Customer service

Analytical problem solving

Organizational skills

Diversity awareness

German/English writing

Educación

4-year degree in Computer Science or Engineering

Herramientas

MCSA Windows 10/11

Active Directory

InTunes

Network basics

Ticketing tools

Descripción del empleo

NSC Global is seeking a proactive IT Help Desk Technician to maintain, troubleshoot, and repair computer systems, hardware, and peripherals. You will document actions and support user accounts to ensure smooth operations.

Responsibilities include handling end-user requests via phone and tickets, prioritizing issues, and escalating when needed. Familiarity with MCSA Windows 10/11 and Active Directory is valued, along with strong communication skills.