Global IT Support Analyst - End-User Expert & Troubleshooter

MKS Inc.

Heroica Nogales

Presencial

MXN 180.000 - 240.000

Jornada completa

14 días+

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Una candidatura hecha para este puesto de trabajo: un currículum y una carta de presentación adaptados que responden directamente a la oferta.

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Descripción de la vacante

MKS Inc. is seeking an Associate IT Support Analyst to partner with IT infrastructure teams and support our global end user base. You will report to the IT Associate Manager Field Service LATAM and resolve hardware, software, and network issues.

You will install, configure, and maintain computer systems, provide excellent user support, and document requests in a ticketing system. Strong English communication and teamwork across global teams are essential.

Formación

Bachelor’s degree or equivalent and experience in building system solutions or business applications.
At least 2 years of related IT support experience.
Excellent customer service and written and spoken English.
Experience supporting Windows 10/11 and Office 365 in an enterprise environment.
Experience with Autopilot provisioning, Intune, Azure, Company Portal and Software Center.
Experience managing tickets and SLAs using ServiceNow or similar ticketing systems.

Responsabilidades

Provide technical support to end-users, resolving hardware, software, and network issues promptly.
Diagnose and troubleshoot system and application problems, aiming for minimal downtime.
Install, configure, and maintain computer systems, peripherals, and software.
Document and track support requests using a ticketing system and ensure timely resolution.
Assist in setup and support of IT equipment for meetings, presentations, and conferences.
Maintain IT systems with routine updates and security best practices.
Educate and train users on IT best practices to improve proficiency.
Travel up to 10% between local buildings as needed for support.