On-Site IT Administrator — End-User Support

HARMAN International; Santiago de Querétaro; On-site; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Employee discounts

Training opportunities

Wellness benefits

Be Brilliant program

Job summary

HARMAN is seeking an IT Site Administrator Associate to support day-to-day on-site staff in the Queretaro office with occasional remote assistance for other locations.

You will develop governance for End User Support, manage incidents, configure MS Office, Citrix and VPN, and provide power-user support locally and remotely. This is a full-time role requiring a Bachelor's in IT, 3 years experience, and intermediate English; second shift availability is required.

Qualifications

• Bachelor's degree in Computer or a related
• Experience in IT: 3 years
• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• Knowledge of Anti-Virus Clients, patch management etc
• Sound knowledge of Email clients, MS Exchange, and 365
• Sound troubleshooting knowledge of Microsoft Operating systems
• Experience in global support is preferred
• Intermediate English

Responsibilities

• Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
• Ensure desktop support internal processes and procedures are adhered to.
• Manage incidents/ service requests assigned to them till resolution/ execution.
• Handle end user escalation effectively and involve DSS lead accordingly.
• Route assign tickets to appropriate support group if necessary.
• Identifying and escalating high priority, high severity issues.
• Updating pending tickets with timely, precise and accurate updates.
• Following up with end users, if necessary, for closure of pending tickets.
• Following up with support groups, if necessary, for closure of pending tickets.
• Creating and uploading knowledge article.
• Provide support to power users locally and remotely and resolve all issues on high priority.
• Desktop Support. Understanding on Microsoft operating systems, MS Office.
• 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.
• Support to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities

Skills

IT experience

Hardware troubleshooting

Email clients

Microsoft OS

Global support

English proficiency

Education

Bachelor's degree in Computer or related field

Tools

Citrix

Cisco VPN

MS Outlook

Job description

HARMAN is seeking an IT Site Administrator Associate to support day-to-day on-site staff in the Queretaro office with occasional remote assistance for other locations.

You will develop governance for End User Support, manage incidents, configure MS Office, Citrix and VPN, and provide power-user support locally and remotely. This is a full-time role requiring a Bachelor's in IT, 3 years experience, and intermediate English; second shift availability is required.