Senior Associate, HR Shared Service

Lincoln Motor Company; Naucalpan de Juárez; Hybride; MXN 360 000 - 480 000; Plein temps

Résumé du poste

Ford of Mexico seeks a Senior Associate, HR Shared Service to manage HRIS, compensation, benefits, staffing and compliance. You will deliver exceptional, tech-enabled service to employees and managers, bridging traditional HR with modern tech.

The role emphasizes MS 365 and Generative AI tools to optimize delivery, requiring 1+ year in HR operations and strong English (C1/C2). Hybrid work with GTBC in Naucalpan is available.

Qualifications

• Bachelor's degree (preferred) in HR, Business Admin, IT, Digital Business, or related field or equivalent experience.
• Minimum 1 year in HR Operations, HR Shared Services, or related roles with tech usage.
• English proficiency at C1/C2; Portuguese is a plus.

Responsabilités

• Execute core HR functions including HRIS, compensation, benefits, staffing, and compliance.
• Deliver tech-enabled customer service to employees and managers with speed and empathy.
• Bridge traditional HR operations with modern technology and processes.
• Leverage MS 365 and AI tools to optimize service delivery and automate tasks.
• Apply data analytics skills to resolve issues and improve processes.

Connaissances

Customer service orientation

Analytical mindset

Adaptability to new technologies

Mentoring on digital tools

English proficiency C1/C2

Formation

Bachelor's degree (preferred)

Equivalent practical experience

Outils

Power BI

Python basics

Microsoft Office Suite

AI tools (Copilot, ChatGPT)

Description du poste

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position...

The Senior Associate, HR Shared Service , working under general supervision, is responsible for executing core human resources functions including HRIS, compensation, benefits, staffing, and compliance.

This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy. Crucially, this position bridges traditional HR operations with modern technology.

The ideal candidate will leverage the Microsoft 365 suite and Artificial Intelligence (Copilot, ChatGPT, etc.) to optimize service delivery, and apply intelligent solutions beyond daily operations, applying critical thinking, research, information gathering, and analytical and interpretation skills to a variety of problems of moderate scope and complexity (e.g., data discrepancies, recurring process errors, or policy interpretation questions), fostering a compliant and ethical work environment.

• Education: Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
• Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.
• Language: English proficiency level C1 or C2 (minimum) required; Portuguese proficiency is desired.

Technical Skills:

• Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent.
• AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.
• Data & Analytics: Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup.
• Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.

Work Mode & Location: Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico .

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

We thank all candidates for their interest, but only those selected for an interview will be contacted.