Observability Engineer Lead

Toshiba Global Commerce Solutions - External; Región Centro; Presencial; MXN 893.000 - 1.339.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law benefits (IMSS, INFONAVIT)

Life insurance + major medical +Dental

Savings fund

Grocery coupons

Pension plan

12 days vacation + 6 floating days

Descripción de la vacante

Toshiba Global Commerce Solutions is seeking a Sr. Observability Engineer to assist customers with TGCS software and hardware setup and to enable telemetry for logging, monitoring, and tracing. You will guide customers on observability dashboards and metrics using their own stack.

The role requires Java expertise, experience with microservices, cloud familiarity, strong problem-solving, and the ability to document root causes for customer issues. International collaboration is common.

Formación

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.

Responsabilidades

• Assist customers with setup of TGCS software and hardware.
• Enable telemetry for logging, monitoring, and tracing.
• Guide customers on observability dashboards and metrics using their stack.
• Collaborate with customers to troubleshoot and optimize observability pipelines.

Conocimientos

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

CI/CD

Cloud

Microservices

Educación

Bachelor’s degree in Computer Science or related

Herramientas

Selenium

Cucumber

Descripción del empleo

Toshiba Global Commerce Solutions is seeking a Sr. Observability Engineer, who will be assisting the customers setup TGCS SW and HW, enable telemetry for logging, monitoring and tracing, help guide customers with observability dashboard and metrics - using customer's own stack.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.

Preferred skills:

• Experience working with international customers.
• Familiarity with retail applications.
• Selenium/Cucumber.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.