Network Technical Support Engineer

Vistance Networks; Apodaca; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Vistance Networks in Apodaca, NL is seeking a Network Technical Support Engineer to join our customer-facing team. You will troubleshoot networking and telecom solutions, investigate issues, and provide clear solutions to clients.

The ideal candidate has about 2 years in technical support or NOC, strong TCP/IP, routing, switching, VLANs, and basic Linux, plus solid English and communication skills. A related Bachelor’s degree is preferred and experience with Cisco/Juniper is a plus.

Formación

• Around 2 years of experience in Technical Support, Networking, NOC, Telecommunications, or related environment.
• Good networking fundamentals: TCP/IP, routing, switching, VLANs, subnetting, DHCP and DNS.
• Basic Linux knowledge.
• Strong troubleshooting and problem-solving skills.
• Professional working English.
• Good communication skills and a customer-focused mindset.
• Bachelor’s degree in Systems Engineering, Telecommunications, Electronics, Computer Science, or related field.
• Experience with Cisco, Juniper, Arista, Dell, HP, Alcatel or similar technologies is a plus.
• Basic exposure to Python, Bash, PowerShell, automation, Docker or virtual environments welcome, but not required.

Conocimientos

Networking fundamentals

Basic Linux

Troubleshooting

English proficiency

Customer-focused

Communication skills

Educación

Bachelor's degree in Systems Engineering / Telecommunications / Electronics / Computer Science

Herramientas

Cisco

Juniper

Arista

Dell/HP/Alcatel

Descripción del empleo

We’re hiring: Network Technical Support Engineer at Vistance Networks | Apodaca, NL

Are you passionate about networking, troubleshooting, and solving technical problems?

We’re looking for a Network Technical Support Engineer to join our team in Apodaca. This is a customer-facing technical role supporting networking and telecommunications solutions, ideal for someone who enjoys understanding how networks work, investigating issues, and finding solutions.

What we’re looking for:

• Around 2 years of experience in Technical Support, Networking, NOC, Telecommunications, or a related environment
• Good networking fundamentals: TCP/IP, routing, switching, VLANs, subnetting, DHCP and DNS
• Basic Linux knowledge
• Strong troubleshooting and problem-solving skills
• Professional working English
• Good communication skills and a customer-focused mindset
• Bachelor’s degree in Systems Engineering, Telecommunications, Electronics, Computer Science, or a related field
• Experience with Cisco, Juniper, Arista, Extreme Networks, Dell, HP, Alcatel or similar technologies is a plus.
• Basic exposure to Python, Bash, PowerShell, automation, Docker or virtual environments is also welcome, but you don’t need to be an expert.

We’re interested in people with solid fundamentals, curiosity, ownership, and a genuine desire to continue learning.