Network Security Operations Center Operations Supervisor

SmartRecruiters, Inc.; Mexicali; Presencial; MXN 600.000 - 850.000; Jornada completa

Descripción de la vacante

Intuitive seeks a Network Security Operations Center Operations Supervisor for a full-time onsite role in Mexicali, leading 24/7 cybersecurity monitoring. You will manage staffing, track KPIs, and coordinate with cross-functional teams to ensure secure, reliable operations.

Ideal candidates have a cybersecurity-focused background, strong English communication, and a proven track record in leadership and incident response.

Formación

• Experience in a cybersecurity, network monitoring, or security operations role is preferred.
• Knowledge of incident response procedures and network protocols is desirable.
• Strong English written and verbal communication skills are essential.

Responsabilidades

• Ensure 24/7 staffing coverage for cybersecurity operations and manage recruitment/onboarding of analysts.
• Develop, track, and report KPIs and metrics (incident response times, alert resolution, system uptime).
• Create and manage shift schedules to maintain continuous monitoring and balance workloads.
• Collaborate with cybersecurity, network engineering, and leadership to align operational goals.
• Communicate performance updates and staffing needs to stakeholders via reports and briefings.
• Conduct performance evaluations and support professional development.
• Maintain compliance with cybersecurity policies and frameworks.

Conocimientos

Shift management

Team leadership

Analytical thinking

Problem solving

Attention to detail

Communication

Collaboration

Decision making under pressure

Multi-tasking

Training & development

Educación

Cybersecurity degree or certification

Herramientas

SIEM (Splunk)

SIEM (ArcSight)

Descripción del empleo

Network Security Operations Center Operations Supervisor

• Full-time
• Shift: Day
• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Global Job Level (HCM): Management 2, Sr Supervisor (10)

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position: We are seeking a motivated and proactive Network Security and Operations Center Operations Supervisor to join our dynamic team in a full-time role with opportunities for growth based on performance and organizational needs. This role is responsible for ensuring 24/7 operational coverage, managing performance metrics and KPIs, scheduling shifts, and fostering a collaborative team environment. The supervisor will play a key role in maintaining the security and integrity of essential operations, coordinating with cross-functional teams, and driving operational excellence.

• Ensure 24/7 staffing coverage for cybersecurity operations, managing recruitment, onboarding, and retention of analysts to meet operational needs.
• Develop, track, and report on key performance indicators (KPIs) and metrics, such as incident response times, alert resolution rates, and system uptime.
• Create and manage shift schedules to maintain continuous monitoring, balancing team workloads and accommodating employees requests with business needs.
• Collaborate with cybersecurity, network engineering, and leadership teams to align operational goals.
• Communicate performance updates, incident summaries, and staffing needs clearly to stakeholders through reports and briefings.
• Conduct performance evaluations, identify training needs, and support professional development for team members.
• Maintain compliance with cybersecurity policies and frameworks

Required Skills and Experience

Qualifications:

• Experience: Previous experience in a cybersecurity, network monitoring, or security operations role is preferred. Familiarity with incident response procedures and network protocols is highly desirable.
• Technical Skills: Basic understanding of cybersecurity principles, network environments, and network monitoring tools. Experience with security information and event management (SIEM) systems is a plus.
• Collaboration: Strong ability to work independently and as part of a team, with excellent communication skills to engage both technical and non-technical stakeholders.
• Attention to Detail: Exceptional organizational skills and a meticulous approach to documenting incidents, following processes, and meeting deadlines.
• Ability to handle multiple tasks and prioritize in a fast-paced setting.
• Strong analytical and problem-solving skills.
• Team Leadership: Proven experience leading or supervising technical teams, including mentoring analysts, assigning tasks, and conducting performance evaluations.
• Shift Management: Ability to manage 24/7/365 operations, including coordinating shift schedules and ensuring proper staffing coverage.
• Decision‑Making Under Pressure: Strong ability to make timely, high‑impact decisions during security incidents or outages.
• Training & Development: Ability to upskill team members, deliver training sessions, and promote a learning culture.

Required Education and Training

• Education: A degree or certification in cybersecurity such as SANS, information technology, or a related field is preferred but not required with demonstrated experience.
• Strong English Written and Verbal Communication Skills
  • The ideal candidate must demonstrate exceptional proficiency in both written and verbal English communication. This includes the ability to:
  • Clearly and concisely articulate ideas in meetings, presentations, and discussions.
  • Produce well structured, grammatically accurate written materials such as reports, emails, and documentation.
  • Adapt communication style based on audience—technical, non-technical, leadership, or cross functional teams.
  • Actively listen, ask clarifying questions, and provide thoughtful responses.
  • Communicate complex or technical concepts in a simplified and approachable manner.
  • Maintain professionalism and clarity in both synchronous and asynchronous communication channels.

Working Conditions

• None

Preferred Skills and Experience

• Knowledge of SIEM tools (e.g., Splunk, ArcSight) or network monitoring platforms.
• Exposure to cybersecurity frameworks such as NIST, ISO 27001, or MITRE ATT&CK.
• Familiarity with critical infrastructure systems or industrial control systems (ICS) is a plus.
• A passion for cybersecurity and a proactive mindset in identifying and mitigating risks.