Network Security Operations Center Operations Supervisor

Intuitive Surgical; Mexicali; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Intuitive Surgical is seeking a Network Security and Operations Center Operations Supervisor to lead 24/7 cybersecurity operations. The role emphasizes staffing, KPI tracking, and cross-functional collaboration to maintain secure, reliable systems. Strong leadership and incident response skills are essential.

Candidates should have experience in security operations, SIEM tools, and network monitoring. This position offers growth opportunities and a focus on operational excellence in a

Qualifications

• Experience in cybersecurity, network monitoring, or security operations.
• Strong knowledge of incident response and network protocols desired.
• Good communication with both technical and non-technical stakeholders.

Responsibilities

• Ensure 24/7 staffing for cybersecurity operations and onboarding of analysts.
• Develop and report KPIs: incident response times, alert resolution, uptime.
• Create and manage shift schedules to ensure continuous monitoring.

Skills

Cybersecurity operations

Team leadership

Incident response

SIEM familiarity

Shift management

Education

Bachelor's in cybersecurity/IT

Tools

SIEM tools (Splunk/ArcSight)

Network monitoring tools

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position: We are seeking a motivated and proactive Network Security and Operations Center Operations Supervisor to join our dynamic team in a full-time role with opportunities for growth based on performance and organizational needs. This role is responsible for ensuring 24/7 operational coverage, managing performance metrics and KPIs, scheduling shifts, and fostering a collaborative team environment. The supervisor will play a key role in maintaining the security and integrity of essential operations, coordinating with cross-functional teams, and driving operational excellence.

Essential Job Duties

• Ensure 24/7 staffing coverage for cybersecurity operations, managing recruitment, onboarding, and retention of analysts to meet operational needs.
• Develop, track, and report on key performance indicators (KPIs) and metrics, such as incident response times, alert resolution rates, and system uptime.
• Create and manage shift schedules to maintain continuous monitoring, balancing team workloads and accommodating employees requests with business needs.
• Collaborate with cybersecurity, network engineering, and leadership teams to align operational goals.
• Communicate performance updates, incident summaries, and staffing needs clearly to stakeholders through reports and briefings.
• Conduct performance evaluations, identify training needs, and support professional development for team members.
• Maintain compliance with cybersecurity policies and frameworks

Qualifications

Required Skills and Experience

Qualifications:

• Experience: Previous experience in a cybersecurity, network monitoring, or security operations role is preferred. Familiarity with incident response procedures and network protocols is highly desirable.
• Technical Skills: Basic understanding of cybersecurity principles, network environments, and network monitoring tools. Experience with security information and event management (SIEM) systems is a plus.
• Collaboration: Strong ability to work independently and as part of a team, with excellent communication skills to engage both technical and non-technical stakeholders.
• Attention to Detail: Exceptional organizational skills and a meticulous approach to documenting incidents, following processes, and meeting deadlines.
• Ability to handle multiple tasks and prioritize in a fast-paced setting.
• Strong analytical and problem-solving skills.
• Team Leadership: Proven experience leading or supervising technical teams, including mentoring analysts, assigning tasks, and conducting performance evaluations.
• Shift Management: Ability to manage 24/7/365 operations, including coordinating shift schedules and ensuring proper staffing coverage.
• Decision‑Making Under Pressure: Strong ability to make timely, high‑impact decisions during security incidents or outages.
• Training & Development: Ability to upskill team members, deliver training sessions, and promote a learning culture.

Required Education and Training

• Education: A degree or certification in cybersecurity such as SANS, information technology, or a related field is preferred but not required with demonstrated experience.
• Strong English Written and Verbal Communication Skills
  • The ideal candidate must demonstrate exceptional proficiency in both written and verbal English communication. This includes the ability to:
  • Clearly and concisely articulate ideas in meetings, presentations, and discussions.
  • Produce well structured, grammatically accurate written materials such as reports, emails, and documentation.
  • Adapt communication style based on audience—technical, non-technical, leadership, or cross functional teams.
  • Actively listen, ask clarifying questions, and provide thoughtful responses.
  • Communicate complex or technical concepts in a simplified and approachable manner.
  • Maintain professionalism and clarity in both synchronous and asynchronous communication channels.

Working Conditions

• None

Preferred Skills and Experience

• Knowledge of SIEM tools (e.g., Splunk, ArcSight) or network monitoring platforms.
• Exposure to cybersecurity frameworks such as NIST, ISO 27001, or MITRE ATT&CK.
• Familiarity with critical infrastructure systems or industrial control systems (ICS) is a plus.
• A passion for cybersecurity and a proactive mindset in identifying and mitigating risks.

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.

Shift: Day