SOC Operations Supervisor — 24/7 Network Security

Intuitive Surgical; Mexicali; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Intuitive Surgical is seeking a Network Security and Operations Center Operations Supervisor to lead 24/7 cybersecurity operations. The role emphasizes staffing, KPI tracking, and cross-functional collaboration to maintain secure, reliable systems. Strong leadership and incident response skills are essential.

Candidates should have experience in security operations, SIEM tools, and network monitoring. This position offers growth opportunities and a focus on operational excellence in a

Qualifications

• Experience in cybersecurity, network monitoring, or security operations.
• Strong knowledge of incident response and network protocols desired.
• Good communication with both technical and non-technical stakeholders.

Responsibilities

• Ensure 24/7 staffing for cybersecurity operations and onboarding of analysts.
• Develop and report KPIs: incident response times, alert resolution, uptime.
• Create and manage shift schedules to ensure continuous monitoring.

Skills

Cybersecurity operations

Team leadership

Incident response

SIEM familiarity

Shift management

Education

Bachelor's in cybersecurity/IT

Tools

SIEM tools (Splunk/ArcSight)

Network monitoring tools

Job description

Intuitive Surgical is seeking a Network Security and Operations Center Operations Supervisor to lead 24/7 cybersecurity operations. The role emphasizes staffing, KPI tracking, and cross-functional collaboration to maintain secure, reliable systems. Strong leadership and incident response skills are essential.

Candidates should have experience in security operations, SIEM tools, and network monitoring. This position offers growth opportunities and a focus on operational excellence in a