Network Implementation Engineer

Infoblox; Estado de México; Presencial; MXN 520.000 - 720.000; Jornada completa

Descripción de la vacante

Infoblox is seeking a Kentik Platform Deployment Engineer to join our Professional Services team in Mexico. The PDE will ensure rapid time-to-value for new customers, guiding them through onboarding and the First Desired Outcome with Kentik.

This role requires deep technical collaboration with Sales, Support, Product, and Engineering, and a strong background in networking, software onboarding, and customer service.

Formación

• Five or more years in a customer-facing technical role focused on software implementation or onboarding.
• Strong TCP/IP and routing protocol knowledge.
• Experience with Linux/UNIX administration and network monitoring.
• Willingness to travel up to 20% and strong communication skills.

Responsabilidades

• Perform technical onboarding and deployment for new customers.
• Lead deployment and configuration of the Kentik platform including Private Agent installation.
• Collaborate with Sales Engineers and Account Managers for post-sales delivery.
• Identify technical challenges or product gaps impacting onboarding.

Conocimientos

TCP/IP

Routing protocols

Network monitoring

Linux/UNIX

Scripting

APIs/RESTful

Cloud platforms

Programming basics

Security concepts

Packet captures

Relational databases

Educación

Bachelor’s degree

Herramientas

PostgreSQL

MySQL

Wireshark

tcpdump

Descripción del empleo

Job Description

It’s an exciting time to be atInfoblox. Namedone of top100 companies to work for in Glassdoorfor 2025, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

It’s an exciting time to be atInfoblox. Namedone of top100 companies to work for in Glassdoorfor 2025, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for aKentik Platform Deployment Engineer (PDE)to join our Professional Services team.

The PDE ensures our new Kentik customers get the fastest possible time-to-value from their product purchase investment. The PDE’s core mission is to facilitate a seamless technical onboarding experience and guide customers to their First Desired Outcome—the initial, tangible moment of success with Kentik product(s).

This highly technical role also requires extensive collaboration with multiple teams within Infoblox such as the Sales, Support, Product, and Engineering organizations.

This is an exceptional opportunity to join a strong, growing, successful, and innovative organization.

Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience withsoftware development, networks and network monitoring, and/or security,and are dedicated to providing outstanding customer service and satisfaction.You will be expected to hitbillableutilization targetsas well as for ways to add value to our customers.

What You'll Do

• Perform the technical onboarding and deployment experience for new customers.
• Collaborate with customers to execute the technical onboarding implementation plan, ensuring a clear path to their First Desired Outcome.
• Lead the deployment and configuration of the Kentik platform, including Private Agent installation, test creation, and initial setup for new Kentik customers.
• Work closely with Sales Engineers and Account Managers to ensure a smooth transition from pre-sales to post-sales delivery.
• Identify and elevate technical challenges or product gaps that may impact a customer's successful onboarding.

What You'll Bring

• Five or more years’ experience in a customer-facing technical role focused on software iimplementation or onboarding.
• A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer.
• Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively.
• Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6,BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
• Strong demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlowIPFIX, SNMP, etc.)
• Demonstrable experience with Linux/UNIX systems administration.
• Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
• Working experience programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
• Experience with DNS, DHCP, and IP address management is a plus.
• Working experience with APIs, maintaining RESTful code.
• Working experience in network and routing security (DDoS mitigation/scrubbing,Firewalls, Security Groups, NACLs, microsegmentation, RPKI).
• Working experience in creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.).
• Experience with cloud hyperscalers like AWS, Microsoft Azure, GCP, or OCI.
• Experience with CDN architectures (Anycast, OTT, GSLB, etc.).
• Experience with synthetic/network performance testing.
• Experience working with relational databases (PostgreSQL, MySQL, etc.).
• A minimum of a bachelor’s degree (BA or BS), or equivalent experience.
• Ability to travel up to 20% of the time.

What Success Looks Like:

• Complete certification for the Kentik platform.
• Work closely with Infoblox customers to onboard them on the Kentik platform.
• Meet metrics for utilization and customer satisfaction.

After About a Year, You Will…

• Be atrustedtechnical resource for Infoblox Kentik customers.
• Becomfortable implementing onboarding as per Infoblox methodology and best practices.
• Contribute to the Professional Services knowledge base.

We’ve got you covered

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be aBloxer. We think you’ll be excited to join our team.