Kentik Platform Deployment Engineer

Infoblox; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers (Vales de Despensa)

Employer‑supported savings fund

Remote‑work stipend (home office)

Wellbeing and health support allowance

Transportation support for field-based

Descripción de la vacante

Infoblox is seeking a Kentik Platform Deployment Engineer (PDE) to join our Professional Services team. You will ensure a fast time-to-value for new Kentik customers by guiding technical onboarding and configuring the Kentik platform for initial success.

You will collaborate with Sales Engineers, Support, Product, and Engineering, performing deployments, test creation, and onboarding excellence across diverse customer environments. A strong background in networking and security is essential.

Formación

• Five or more years’ experience in a customer-facing technical role focused on software implementation or onboarding.
• Customer-centric mindset with initiative to do the right thing for the customer.
• Strong written and verbal communication skills to articulate complex topics clearly.
• Strong experience with TCP/IP and routing protocols (IPv4/IPv6, BGP, MPLS, ISIS, OSPF, HTTP, DNS).
• Experience with network monitoring suites (Netflow, J-Flow, sFlow/IPFIX, SNMP).
• Linux/UNIX system administration experience.

Responsabilidades

• Perform the technical onboarding and deployment experience for new customers.
• Collaborate with customers to execute the onboarding plan and achieve First Desired Outcome.
• Lead deployment and configuration of the Kentik platform, including Private Agent installation and initial setup.
• Coordinate with Sales Engineers and Account Managers for smooth post-sales delivery.
• Identify and escalate technical challenges or product gaps impacting onboarding.
• Validate AI-generated outputs against network data and security requirements before applying changes.

Conocimientos

Technical onboarding

Customer-facing

TCP/IP & routing protocols

Network monitoring

Linux/UNIX

Scripting (Python, Bash)

Cloud platforms (AWS/Azure/GCP)

RESTful APIs

Educación

Bachelor’s degree

Herramientas

Linux/UNIX

tcpdump/Wireshark

PostgreSQL/MySQL

Descripción del empleo

At Infoblox, every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if”can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024— clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if”into “what’s next.”

In a world where you can be anything, Be Infoblox.

We have an opportunity for a Kentik Platform Deployment Engineer (PDE)to join our Professional Services team.The PDE ensures our new Kentik customers get the fastest possible time-to-value from their product purchase investment. The PDE’s core mission is to facilitate a seamless technical onboarding experience and guide customers to their First Desired Outcome—the initial, tangible moment of success with Kentik product(s).

This highly technical role also requires extensive collaboration with multiple teams within Infoblox such as the Sales, Support, Product, and Engineering organizations.

Be a contributor - What you'll do

• Perform the technical onboarding and deployment experience for new customers
• Collaborate with customers to execute the technical onboarding implementation plan, ensuring a clear path to their First Desired Outcome
• Lead the deployment and configuration of the Kentik platform, including Private Agent installation, test creation, and initial setup for new Kentik customers
• Work closely with Sales Engineers and Account Managers to ensure a smooth transition from pre-sales to post-sales delivery
• Identify and elevate technical challenges or product gaps that may impact a customer's successful onboarding
• Validate AI-generated outputs against network data, logs, configurations, and security requirements before applying changes or sharing recommendations

Be Prepared - What you'll bring

• Five or more years’ experience in a customer-facing technical role focused on software iimplementation or onboarding
• A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
• Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively
• Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6,BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.)
• Strong demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlowIPFIX, SNMP, etc.)
• Demonstrable experience with Linux/UNIX systems administration
• Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
• Working experience programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
• Experience with DNS, DHCP, and IP address management is a plus
• Working experience with APIs, maintaining RESTful code
• Working experience in network and routing security (DDoS mitigation/scrubbing,Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
• Working experience in creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
• Experience with cloud hyperscalers like AWS, Microsoft Azure, GCP, or OCI
• Experience with CDN architectures (Anycast, OTT, GSLB, etc.)
• Understanding of responsible AI practices, including data privacy, customer confidentiality, human validation, and secure use of AI tools
• Experience with synthetic/network performance testing
• Experience working with relational databases (PostgreSQL, MySQL, etc.)
• A minimum of a bachelor’s degree (BA or BS), or equivalent experience
• Ability to travel up to 20% of the time

Be Successful your Path

First 90 Days:

Immerse in our culture, connect with mentors (Blox Buddies), complete the initial Kentik platform training, and build strong relationships with key stakeholders and Infoblox customers. Begin learning the onboarding methodology, internal processes, and tools that support the role.

Six Months:

Complete certification for the Kentik platform, work closely with Infoblox customers to onboard them successfully, and meet utilization and customer satisfaction metrics. Become increasingly independent in applying Infoblox onboarding methodology and best practices.

One Year:

Be a trusted technical resource for Infoblox Kentik customers, confidently implement customer onboarding following Infoblox methodology and best practices, and contribute to the Professional Services knowledge base.

Belong — Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Benefits designed to support your well-being and financial security, including IMSS social security coverage, paid time off, bonuses, and additional employee protections
• Grocery vouchers (Vales de Despensa)
• Employer‑supported savings fund with contributions designed to maximize your tax-advantaged savings
• Remote‑work support through a non‑taxable monthly home‑office stipend
• A monthly wellbeing and health‑support allowance that provides flexibility for your personal coverage needs
• For eligible field‑based roles: non‑taxable transportation support and fuel vouchers
• Learning opportunities, career-mobility programs, and leadership workshops

Ready to Be the Difference?

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