NA Operations Team Lead - Facultative (Hybrid)

Swiss Re; Ciudad de México; Hybrid; MXN 1,657,000 - 2,393,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Swiss Re in Mexico City seeks an Operations Team Lead for Facultative North America Operations within the Americas Business Operations team. You will guide day-to-day operations, oversee performance, and lead a team through change in a hybrid work environment.

You will partner with stakeholders, manage governance and controls, and mentor talents to achieve business priorities across the Americas. The role emphasizes leadership, collaboration, and delivering high-quality client service while

Qualifications

• Proven leadership experience in operations and the ability to drive results through change.
• Strong analytical and problem-solving skills with excellent communication for stakeholder management.
• Experience coaching, performance feedback, talent development and employee engagement leadership.

Responsibilities

• Lead day-to-day operations for Facultative North America, aligning with business objectives.
• Manage performance against KPIs and allocate resources to optimize service delivery.
• Drive process improvements and support eAdmin initiatives.
• Provide coaching, feedback, and career development for team members.
• Collaborate with cross-functional teams and recruit/onboard new staff as needed.

Skills

Operational leadership

Governance & controls

Stakeholder management

Coaching & development

Job description

Swiss Re in Mexico City seeks an Operations Team Lead for Facultative North America Operations within the Americas Business Operations team. You will guide day-to-day operations, oversee performance, and lead a team through change in a hybrid work environment.

You will partner with stakeholders, manage governance and controls, and mentor talents to achieve business priorities across the Americas. The role emphasizes leadership, collaboration, and delivering high-quality client service while