Global NA Operations Team Lead – Hybrid

Swiss Re; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Swiss Re seeks an Operations Team Lead to drive the Globals North America Operations within a hybrid work model. You will lead day-to-day operations, manage governance and controls, and develop talent across the Americas region.

You will champion Broker business priorities, oversee KPI performance, and mentor a high-performing team while ensuring strong stakeholder relationships and operational excellence.

Qualifications

• Must have proven leadership experience in operations and ability to drive results.
• Experience managing day-to-day operations, governance, and controls.
• Strong KPI oversight and performance management.

Responsibilities

• Lead and develop the Globals North America Operations team.
• Oversee daily workflow, monitor KPIs, and optimize resource allocation.
• Promote risk awareness, governance, and controls within the team.
• Foster relationships with internal and external stakeholders and drive talent development.

Skills

Leadership

Operations management

KPI management

Stakeholder management

Coaching & mentoring

Job description

Swiss Re seeks an Operations Team Lead to drive the Globals North America Operations within a hybrid work model. You will lead day-to-day operations, manage governance and controls, and develop talent across the Americas region.

You will champion Broker business priorities, oversee KPI performance, and mentor a high-performing team while ensuring strong stakeholder relationships and operational excellence.