Mx Payments Ops Specialist

Sporty Group; Ciudad de México; A distancia; MXN 502.000 - 725.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Mexico City

Quarterly performance bonuses

28 days annual leave

Referral bonuses

Top of the line equipment

Annual company retreats

Descripción de la vacante

Sporty Group busca un especialista en operaciones de pagos en México para apoyar y optimizar procesos de pago, monitorizar transacciones y colaborar con PSPs y bancos locales. Se prioriza experiencia en pagos y un enfoque analítico en un entorno remoto.

El candidato debe tener formación en finanzas/negocios, 2–3 años de experiencia y fluidez en inglés. Se ofrece salario competitivo, beneficios y oportunidades de crecimiento en un equipo internacional.

Formación

• Bachelor's degree in Finance, Business, or related field.
• 2–3 years in payments or fintech environments.
• Fluency in English.
• Knowledge of payment systems and reconciliation processes.

Responsabilidades

• Soporte de procesos de pago de extremo a extremo (depósitos, retiros, reembolsos, conciliaciones y consultas).
• Colaborar con proveedores locales de pagos y bancos para resolver incidencias.
• Monitorear transacciones en tiempo real para detectar actividad sospechosa.
• Analizar el comportamiento y tendencias de pagos de clientes para mejorar flujos y métodos.
• Documentar flujos de trabajo, SOPs y mejoras de procesos.
• Apoyar la integración y pruebas de nuevas tecnologías de pago.
• Garantizar cumplimiento de regulaciones y políticas internas.
• Brindar soporte durante fallos o incidentes para minimizar impacto.

Conocimientos

English fluency

Payment systems

Payment gateways/PSPs

Analytical skills

Communication skills

Remote-first adaptability

Educación

Bachelor's degree in Finance/Business

Descripción del empleo

MX Payments Ops Specialist

Empresa : Sporty Group Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - MX Payments Ops Specialist

About the role

We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Mexico, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.

What you’ll be doing

• Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
• Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues
• Monitor transactions in real time to detect, investigate, and escape suspicious or fraudulent activity
• Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods
• Contribute to operational enhancements by documenting workflows, SOPs, and process improvements
• Support the integration and testing of new payment technologies and solutions
• Ensure all payment operations comply with relevant regulations and internal policies
• Provide timely support during system downtimes or payment-related incidents to minimize customer impact

What you’ll bring

• Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience)
• 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments
• Fluency in English
• Solid understanding of payment systems, funds flows, and reconciliation processes
• Experience with payment gateways, PSPs, or transaction monitoring tools is preferred
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and interpersonal skills to work effectively across teams and with external partners
• Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment

What’s in it for you

• We have an office in a prime location within Mexico City!
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities