Managed Services Lead Consultant, Mxdr

Check Point Software Technologies; Xico; Presencial; MXN 193.000 - 231.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Productivity bonus

Attendance bonus

Monthly grocery vouchers

Statutory benefits from day one

Company-paid uniforms upon permanent契

Descripción de la vacante

Check Point Software Technologies in Mexico City is hiring a Customer Service Specialist (Bilingual EN/ES) to handle calls, chats, and emails with a calm, problem-solving approach. This on-site, full-time role in Polanco requires strong organization and a service mindset.

You will resolve payments and account issues, verify identity, document interactions, and contribute to KPIs. Minimum 1+ year in customer service, bilingual English and Spanish, attention to detail, and solid written

Formación

• Bilingual English and Spanish (spoken and written)
• 1+ years of customer service experience in a call center or BPO
• Impeccable spelling and written communication
• Confident multitasking across multiple systems and platforms
• Solid numerical skills — comfortable with payments, balances, and penalties
• High school diploma completed

Responsabilidades

• Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel
• Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution
• Verify customer identity and accurately document every interaction and transaction
• Identify and escalate complex issues to the right team
• Build deep product knowledge so you can offer the best alternatives and solutions
• Meet and exceed your KPIs (quality, handle time, first-contact resolution)

Conocimientos

Bilingual English/Spanish

Customer service experience

Attention to detail

Multitasking across systems

Educación

High school diploma

Herramientas

Zendesk

Five9

Descripción del empleo

Customer Service Specialist (Bilingual EN/ES)

Every call, chat, and email is a chance to solve a problem and make someone's day easier. We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.

If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading.

Polanco, Mexico City (on-site) | Full-Time

$19,000 MXN/month + performance bonuses

Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time)

What You’ll Do

• Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channel
• Resolve customer concerns around payments, balances, and payment plans — and follow up on open issues through to resolution
• Verify customer identity and accurately document every interaction and transaction
• Identify and escalation complex issues to the right team
• Build deep product knowledge so you can offer the best alternatives and solutions
• Meet and exceed your KPIs (quality, handle time, first-contact resolution)

What You Bring

• Bilingual proficiency in English and Spanish (B2+ spoken and written)
• 1+ years of customer service experience in a call center or BPO environment
• Impeccable spelling and written communication
• Confident multitasking across multiple systems and platforms
• Solid numerical skills — comfortable with payment, interest, and penalty calculations
• High school diploma (completed)

Bonus points for

• Experience in financial services
• Familiarity with Zendesk and Five9

What We Offer

• Productivity bonus
• Attendance bonus
• Monthly grocery vouchers
• Statutory benefits from day one
• Company-paid uniforms upon permanent contract

Seniority level

• Entry level

Employment type

• Full-time

Industries

Outsourcing and Offshoring Consulting