Mid‑Market AI Deployment Engineer

Murphy AI; Ciudad de México; Hybrid; MXN 1,128,000 - 1,693,000; Full time

Benefits offered by this job

Stock options

Hybrid & Flexible work

Job summary

Murphy AI is deploying AI agents for banks to optimize debt collection with voice and multichannel communication. The Forward Deployed Engineer role on the mid-market team runs several implementations in parallel, tailoring agents to each customer and testing before go-live.

You will track performance, explain results to customers, and iteratively improve templates and tools so the team can deliver more with less effort. Based in Mexico City with hybrid work options.

Qualifications

• 1–3 years in a technical role such as software engineering or solutions engineering.
• Proficient in Python and/or TypeScript and SQL, and able to work with APIs and data files.
• Enjoy structured, repeatable work and automation.
• Able to manage multiple projects and stay on schedule while communicating clearly.

Responsibilities

• Run multiple mid-market implementations in parallel from kickoff to go-live within fixed timelines.
• Configure agents from segment templates to match customer policies, products, and tone.
• Define reach rules (call windows, retry, frequency) per country regulations and channel mix.
• Set up data imports/exports using standard integration flows.
• Test agents with simulations and evaluations before launch and fix issues.
• Analyze production performance (contact rates, promises, payments, funnel) and explain results to customers.
• Identify repeated work and create templates, scripts, or tooling.
• Help shape standard workflows for each customer segment (telco, utilities, etc.).
• Handover live projects to Deployment Strategists with clear documentation.
• Share product gaps and customer feedback with Product and Engineering.

Skills

Python

TypeScript

SQL

APIs

Data handling

Project management

Communication

Spanish

English

Education

CS/Engineering/Math degree

Job description

Murphy AI is deploying AI agents for banks to optimize debt collection with voice and multichannel communication. The Forward Deployed Engineer role on the mid-market team runs several implementations in parallel, tailoring agents to each customer and testing before go-live.

You will track performance, explain results to customers, and iteratively improve templates and tools so the team can deliver more with less effort. Based in Mexico City with hybrid work options.