Mexico Client Success Manager - DSP & DOOH

Displayce; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Grocery vouchers

Restaurant vouchers

Christmas bonus

Vacation days

Vacation bonus

Medical insurance

Life insurance

Savings fund

IMSS contributions

Hybrid work (1 day remote)

Job summary

Displayce is expanding its Mexico team and seeks a Customer Success Manager for the on-the-ground relationship with local agencies and advertisers. The role focuses on onboarding, training, and ensuring campaigns perform well on the Displayce DSP.

You will manage client onboarding, provide regular trainings, monitor campaign health, and coordinate with European teams to resolve delivery issues. Fluency in Spanish and English is required, with a preference for DOOH/adtech experience.

Qualifications

• 2+ years in customer success, account management or a similar client-facing role.
• Fluent in Spanish and English, able to lead client meetings in both languages.
• Knowledge of programmatic advertising or DOOH is a plus.

Responsibilities

• Be the main point of contact for clients in Mexico (agencies and advertisers).
• Guide onboarding and train clients on platform features to gain autonomy.
• Monitor campaigns, follow up on delivery, and escalate issues when needed.
• Bridge between Mexican clients and Displayce teams in Europe (Ad Ops, Product, Sales).

Skills

Customer success

Account management

Client-facing

Fluent Spanish

Job description

Displayce is expanding its Mexico team and seeks a Customer Success Manager for the on-the-ground relationship with local agencies and advertisers. The role focuses on onboarding, training, and ensuring campaigns perform well on the Displayce DSP.

You will manage client onboarding, provide regular trainings, monitor campaign health, and coordinate with European teams to resolve delivery issues. Fluency in Spanish and English is required, with a preference for DOOH/adtech experience.