MES Support Engineer – Global Software Support & Optimization

Critical Manufacturing; Tijuana; Híbrido; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Critical Manufacturing in Tijuana provides MES software solutions and operates a global engineering footprint. We are seeking an Application Support specialist to handle customer requests, troubleshoot issues, and contribute to process improvements within a high-velocity support environment.

Candidate should have 2+ years in application support, strong communication, and excellent English. You will work with Product teams to optimize procedures and ensure accurate incident handling for diverse

Formación

• Minimum 2+ years in application support.
• Strong communication and interpersonal skills.
• Excellent time management and prioritization.
• Attention to detail and thoroughness in tasks.
• Team-oriented with ability to meet deadlines.
• Self-motivated with a drive for continuous improvement.
• Excellent English skills, both spoken and written.

Responsabilidades

• Provide primary application support and handle customer requests.
• Continuously improve support procedures, tools, and runtime environment.
• Collaborate with internal Product teams to troubleshoot complex problems.
• Log, track, and communicate progress to customers.

Conocimientos

Interpersonal communication

Time management

Detail oriented

Teamwork

Initiative

Self-motivated

English proficiency

Customer focus

Herramientas

SQL Server

PowerShell

Bash

C#

Typescript

Descripción del empleo

Critical Manufacturing in Tijuana provides MES software solutions and operates a global engineering footprint. We are seeking an Application Support specialist to handle customer requests, troubleshoot issues, and contribute to process improvements within a high-velocity support environment.

Candidate should have 2+ years in application support, strong communication, and excellent English. You will work with Product teams to optimize procedures and ensure accurate incident handling for diverse