MES Support Engineer

Critical Manufacturing; Tijuana; Híbrido; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Critical Manufacturing in Tijuana provides MES software solutions and operates a global engineering footprint. We are seeking an Application Support specialist to handle customer requests, troubleshoot issues, and contribute to process improvements within a high-velocity support environment.

Candidate should have 2+ years in application support, strong communication, and excellent English. You will work with Product teams to optimize procedures and ensure accurate incident handling for diverse

Formación

• Minimum 2+ years in application support.
• Strong communication and interpersonal skills.
• Excellent time management and prioritization.
• Attention to detail and thoroughness in tasks.
• Team-oriented with ability to meet deadlines.
• Self-motivated with a drive for continuous improvement.
• Excellent English skills, both spoken and written.

Responsabilidades

• Provide primary application support and handle customer requests.
• Continuously improve support procedures, tools, and runtime environment.
• Collaborate with internal Product teams to troubleshoot complex problems.
• Log, track, and communicate progress to customers.

Conocimientos

Interpersonal communication

Time management

Detail oriented

Teamwork

Initiative

Self-motivated

English proficiency

Customer focus

Herramientas

SQL Server

PowerShell

Bash

C#

Typescript

Descripción del empleo

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-
In 2023, Critical Manufacturing expanded its footprint toTijuana, Mexico.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

What you will do:

• Application Support – provide primary support by dealing with support requests
• Continuous improvement of support procedures, tools and runtime environment
• Interact with various internal Product teams to troubleshoot and resolve complex problems
• Log and track issues ensuring the customer is kept aware of progress

What you must have:

• More than 2 years in application support
• Great interpersonal and communication skills
• Time management, organization and prioritization
• Attention to detail – thorough in work carried out
• Teamwork – working together to meet deadlines
• Initiative – seeking continuous improvement and implementing best practice in technology environment
• Self-motivated and creative in all aspects of your work
• Excellent English skills – spoken and written

What we consider a plus, knowledge on:

• Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
• Experience with SQL Server
• Experience with scripting languages (ex: Powershell, Bash)