Merchant Operations Lead - Mexico

Uber Technologies Inc.; México; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Uber Technologies Inc. in Mexico City is seeking an experienced leader to drive Merchant Operations excellence for the Mexico region.

You will manage a large team, design data-informed strategies, and coordinate with the Mexico leadership to deliver impactful results across markets. You will rely on analytical rigor, stakeholder management, and a strong ownership mindset to optimize merchant quality and experience, with a hyperlocal focus.

Qualifications

• 8+ years of experience in business consulting, investment banking or other hyper-growth startups is preferred.
• Strong analytical rigour with data proficiency and problem-solving.
• Experience with data-based decision-making and communicating across diverse teams.
• Ability to abstract from day-to-day ops to design high-level strategy.
• Excellent stakeholder management and cross-functional alignment.
• Experience leading complex projects with multiple teams (PMO).
• Ownership mindset and getting-things-done attitude.

Responsibilities

• Manage a high-performing team with clear goals and execution excellence.
• Analyze data and optimize merchant operations and processes.
• Design territory strategy aligned with merchant vision to enable growth.
• Align stakeholders on projects and priorities across Mexico territory and commercial teams.

Skills

Team management

Data analysis

Data-driven decisions

Stakeholder management

Project management

Ownership mindset

Bilingual EN/ES

Excel

Tools

SQL

Job description

About the Role

The Mexico Merchant Operations Lead is a strategic position in our Central Operations team from LatAm. This person will lead a team focusing on improving Merchant Quality and Experience across all Mexico territories with a hyperlocal focus. They will work very closely with the Mexico leadership team in order to design the strategy and to be an enabler of key results across markets.

What You'll Do

• Manage a high-performing team - You will be responsible for managing a large team with a high bar on executional excellence and delivering results. You will own the planning process and will be setting clear goals and guidelines for your team in order to achieve key results.

• Analyze data and optimize processes - You need to be constantly monitoring our merchant operations with a high level of granularity and understanding of marketplace dynamics. You need to be capable of identifying issues, proposing solutions and executing and monitoring processes implemented with a continuous improvement mindset.

• Design the Strategy - You will be responsible for connecting the territory strategy with the Merchant vision in order to be an enabler for experience and growth. You will plan what to do in terms of merchant experience and quality, in order to have a reliable and efficient operation.

• Align Stakeholders on projects and priorities - You will be working closely with the Mexico territory and commercial teams in understanding their priorities and needs in order to incorporate them in the merchant processes you own, with a focus on long‑term solutions.

What You'll Need

• At least 8 years of experience in business consulting, investment banking or other hyper-growth startups is preferred

• Critical thinking and analytical rigour, as you will be dealing with data (i.e reports, experiments) and scaling processes.

• Experience with data‑based decision‑making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.

• #Seetheforestandthetrees: Ability to abstract from the day‑to‑day operations to be able to design a high‑level strategy for the team, but also able to get deep into problem‑solving to identify issues.

• Excellent Stakeholder Management skills with experience in aligning priorities and tradeoff proposals.

• Experience in executing complex projects by managing and coordinating several people and teams (direct management/PMO).

• Previous experiences that prove your sense of ownership, a getting‑things‑done approach, and the ability to go from high‑level business strategy to tactical execution several times during a regular week.

• English and Spanish professional proficiency.

• Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g SQL).

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full‑time in‑office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.