Member Experience & Support Specialist

Landing; Ciudad de México; On-site; MXN 184,000 - 234,000; Full time

Benefits offered by this job

Grocery vouchers

Vacation days

PTO

Christmas Bonus

Vacation Bonus

Health insurance

Parking

Travel benefit

Job summary

Landing is seeking a Member Support Analyst in Mexico City to respond to emails, calls, and chats, ensuring quick and courteous resolutions while building strong member relationships.

The role requires English fluency (B2-C1), the ability to work from our Polanco office, excellent written and verbal communication, and a flexible schedule including weekends. 1+ year of customer service experience and familiarity with Mac, Google Drive, and Excel are needed.

Qualifications

• Fluent English (B2-C1) required.
• Ability to work from the Polanco office in a fast-paced environment.
• Excellent written and verbal communication skills.
• Flexible schedule: 6:00 AM–10:00 PM, 5 days/week with weekends required.
• 1+ year of customer service experience.
• Self-motivated and customer-focused with target-driven mindset.
• Proficient with Mac, Google Drive, and Excel.

Responsibilities

• Respond to emails, phone calls, and chats to assist members.
• Record interactions with clear notes for follow-up.
• Coordinate move-ins and move-outs for Landing homes.
• Own resolution of home issues with follow-up among members, hosts, and properties.
• Create and assign tickets to ensure proper follow-up and member experience.
• Find solutions to meet member needs and retain relationships.
• Communicate the value and benefits of Landing products and services.
• Provide expert property knowledge to guide members through their Landing journey.

Skills

English fluency

Office in Polanco

Written & verbal communication

Flexible schedule

Customer service

Self-motivated

Time management

Tech-savvy (Mac, Google Drive, Excel)

Tools

Mac

Google Drive

Excel

Job description

Landing is seeking a Member Support Analyst in Mexico City to respond to emails, calls, and chats, ensuring quick and courteous resolutions while building strong member relationships.

The role requires English fluency (B2-C1), the ability to work from our Polanco office, excellent written and verbal communication, and a flexible schedule including weekends. 1+ year of customer service experience and familiarity with Mac, Google Drive, and Excel are needed.