Medical Information Associate I — Customer & Data Specialist

ThermoFisher Scientific; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Thermo Fisher Scientific in Mexico City is seeking a Medical Information Associate I to support customers throughout the lifecycle, handling administration, order management, quotations, and master data maintenance. You will work in a diverse environment with cross-functional teams to deliver accurate, professional service.

The role emphasizes collaboration, data accuracy, and a pathway for professional development within a global leader in science and health.

Formación

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment.
• Strong written and verbal communication skills in English; additional language proficiency may be required
• Demonstrated proficiency in Microsoft Office applications
• Experience with ERP systems and CRM platforms preferred
• Excellent problem-solving abilities and attention to detail
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Ability to handle complex customer requirements and manage escalations professionally
• Consistent record of meeting performance metrics and service level agreements
• Capacity to work independently and handle ambiguous situations
• Ability to develop and maintain effective relationships with internal and external stakeholders
• Demonstrated judgment and diplomacy in customer interactions
• Willingness to participate in cross-training and support activities as needed
• Experience in data accuracy and quality control
• Ability to work in a standard office environment with regular computer use

Responsabilidades

• Provide exceptional support throughout the customer lifecycle.
• Handle administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to deliver outstanding service.
• Maintain the highest standards of accuracy and professionalism.
• Support professional development opportunities while contributing to scientific advances.

Conocimientos

Customer service

English skills

Microsoft Office

ERP systems

CRM platforms

Attention to detail

Organizational skills

Educación

Business Administration

Science

Herramientas

ERP systems

CRM platforms

Microsoft Office

Descripción del empleo

Thermo Fisher Scientific in Mexico City is seeking a Medical Information Associate I to support customers throughout the lifecycle, handling administration, order management, quotations, and master data maintenance. You will work in a diverse environment with cross-functional teams to deliver accurate, professional service.

The role emphasizes collaboration, data accuracy, and a pathway for professional development within a global leader in science and health.