Entry-Level Remote Workforce Analytics Specialist

ThermoFisher Scientific; Ciudad de México; Hybrid; MXN 201,000 - 312,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Customer Administration Specialist to help maintain data integrity, generate reports, and analyze performance metrics across global operations. You will support workforce management and coordinate with internal teams and external clients to uphold service standards.

This role blends remote work with in-office collaboration across multiple time zones, requiring strong Excel skills and fluent English.

Qualifications

• Bachelor's Degree required; no prior experience in customer service, data analysis, or administrative support.
• Scientific or technical certification preferred
• Advanced proficiency in Microsoft Office suite, particularly Excel
• Strong analytical and problem-solving capabilities
• Excellent organizational and time management skills with ability to multi-task
• Superior verbal and written communication skills in English
• Experience with workforce management systems (Genesys Cloud experience a plus)
• Detail-oriented with high accuracy in data management and reporting
• Strong interpersonal skills and ability to work collaboratively
• Ability to work independently
• Flexibility to work rotating shifts supporting multiple time zones
• Ability to maintain attention to detail during busy periods
• Proficiency in using both in-house and commercial software applications
• Ability to manage customer relationships across diverse business environments
• Physical ability to remain stationary for extended periods while using computer systems

Responsibilities

• Generate reports and analyze performance metrics to support operations.
• Provide workforce management support to ensure service standards are met.
• Manage product data and coordinate schedules.
• Serve as liaison between operations and technical teams.
• Work across multiple time zones with remote and in-office collaboration.

Skills

Analytical skills

Time management

Communication skills

Interpersonal skills

Independent worker

Multi-tasking

Problem solving

Education

Bachelor's Degree

Tools

Excel

Genesys Cloud

In-house software

Job description

Thermo Fisher Scientific is seeking a Customer Administration Specialist to help maintain data integrity, generate reports, and analyze performance metrics across global operations. You will support workforce management and coordinate with internal teams and external clients to uphold service standards.

This role blends remote work with in-office collaboration across multiple time zones, requiring strong Excel skills and fluent English.