Medical Customer Service Representative - Ensenada, Baja California

Zventus; Ensenada; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Weekly payment

Benefits from hire date

Additional time off beyond required by

Seniority-based gifts

Wholesale store membership sponsorship

Telehealth and Wellness events

Birthday bonus

Internal education & training programs

Sponsored lunch or snacks

Job summary

Zventus is hiring for a permanent on-site position at the Zventus Center Of Excellence Location in Ensenada, Baja California. The role requires fluency in English and Spanish and involves data entry and customer service responsibilities during a Monday–Friday schedule with weekly payment.

Benefits start on hire date, plus additional perks and training programs. The candidate should have a High School or College education and proficiency in Microsoft Office.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proven experience in customer service.
• Bilingual in English and Spanish (B2 or higher).
• Excellent communication and analytical problem-solving skills.
• Experience in medical accounts is a plus, but not required.

Responsibilities

• Handle data entry tasks and inbound calls.
• Assist customers with inquiries and provide solutions.
• Utilize Microsoft Office to document interactions.
• Maintain accurate records and update systems as needed.

Skills

MS Office

Customer Service

Bilingual English/Spanish

Communication

Analytical Thinking

Education

High School or College

Job description

Job Type

Full Time - On-site at the Zventus Center Of Excellence Location
This position requires you to be located in Ensenada, Baja California. Candidates who are not in this location will be rejected.

Monday to Friday schedule.

Weekly payment.

By law benefits starting on your hire date.

Additional Time Off beyond those required by law.

Appreciation gifts based on seniority.

Wholesale store membership sponsorship.

Telehealth and Wellness events and activities.

Birthday bonus, and more great appreciation benefits.

Internal education & professional training programs.

Monthly events with sponsored lunch or snacks.

Job Type: Permanent / Full-time position on-site

Language: Ability to communicate fluently in English and Spanish is required

Education: High School or College

Additional information

Employment Type: Full Time - On-site at the Zventus Center Of Excellence Location in Ensenada, B.C.

This position requires you to be located in Ensenada, Baja California. Candidates who are not in this location will be rejected.

Schedule Monday to Friday, 7 AM to 5 PM PT

At Zventus, employee benefits vary by team, job activity, and individual performance. Please refer to specific details during the interview process.

The position includes activities that involve data entry and receiving calls.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proven experience in customer service
• Proficient in both English and Spanish. ( B2 or higher ).
• Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills).
• Experience in medical accounts is a plus, but not required.

Zventus, founded in 2016, has challenged the traditional outsourcing model, prioritizing our employees as the key to success.
We believe in building collaborative partnerships, and transforming outdated methodologies into dynamic and strategic alliances.
With you, this transformation, with our diverse team of top-tier talent, we support the needs of mid-size companies, Fortune 500 companies, and emerging start-ups alike.