Sales Operations Specialist — Data & Systems Support

Mondelēz International; Santiago de Querétaro; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Mondelēz International in Querétaro is seeking a Sales Operations support specialist to coordinate master data changes for sales and to assist in aligning administrative processes. You will work with the sales team and external providers to implement system updates and data improvements.

The role requires experience in customer service, logistics or sales support, and basic knowledge of SAP and MS Excel. A Monday-to-Saturday on-site schedule is expected with strong communication and problem

Formación

• Experience in customer service, logistics or sales support.
• Basic knowledge of sales systems and tools (including SAP and MS Excel).
• Solid communication and problem solving skills.
• Ability to handle and resolve multiple queries, respond quickly and maintain composure.

Responsabilidades

• Coordinate and initiate customer and employee master data changes for sales including processing of data.
• Support the implementation of organizational realignments for master data and administrative processes.
• Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.
• Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.
• Identify and implement master data simplification opportunities.

Conocimientos

Customer service experience

Logistics experience

Sales support experience

Communication skills

Problem solving

Educación

Engineering or economic-administrative degree

Herramientas

SAP

MS Excel

Descripción del empleo

Mondelēz International in Querétaro is seeking a Sales Operations support specialist to coordinate master data changes for sales and to assist in aligning administrative processes. You will work with the sales team and external providers to implement system updates and data improvements.

The role requires experience in customer service, logistics or sales support, and basic knowledge of SAP and MS Excel. A Monday-to-Saturday on-site schedule is expected with strong communication and problem