Mass Market CSB Manager

NXP Semiconductors; Región Centro; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

NXP Semiconductors NV in Guadalajara, Mexico, is seeking a Customer Supply Business Manager for Distribution and Mass Market. You will lead a regional distribution and mass market supply operations team, aligning with field sales, supply planning, and distribution partners to translate channel demand into supply, revenue, and customer value.

This role emphasizes proactive pre‑sale activities, pipeline quality, and KPI‑driven performance, with opportunities to adopt automation and AI tools to

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years in semiconductor customer service, supply chain, order management, demand management or Distribution role.
• Strong commercial acumen.
• Ability to manage complex, multi region customer relationships within a matrixed organization.
• Excellent communication, presentation, and stakeholder management skills.
• Willingness to travel domestically and internationally as required.
• Cross functional leadership: ability to align and influence across sales, planning, and operations.
• Data driven decision making; proficiency with CRM platforms (e.g. Salesforce), BI tools (e.g. Power BI), and sales reporting systems.
• Executive presence and stakeholder communication.
• Continuous improvement mindset; experience with process reengineering and digital/AI tool adoption.

Responsibilities

• Lead and develop a regional distribution and mass market supply operations team; set priorities and coach performance.
• Align cross-functionally with field sales, supply planning, and sales operations.
• Own supply visibility and allocation strategy for distribution channel partners.
• Manage line down escalations and capacity constraints in coordination with global planning teams.
• Drive order book health, channel sell through, and inventory turn targets.
• Monitor demand signals, identify commercial risks, and communicate supply outlook to distribution partners and senior leadership.
• Manage the channel opportunity pipeline as a pre-sale asset: validate data quality, identify conversion gaps, and partner with field sales on priority opportunities and partner business reviews.
• Build structured relationships with distribution asset teams; serve as the primary operational and commercial point of contact for regional distribution partners.
• Evolve team operating model toward inside sales: reduce reactive transactional workload, increase time on opportunity development, partner engagement, and revenue conversion activities.
• Partner with analytics and sales operations teams on revenue forecasting, demand planning inputs, and commercial churn analysis; turn data into actionable business decisions.
• Lead adoption of automation and AI assisted tools to reduce administrative burden, improve data quality, and scale the team's impact.
• Develop and implement a team operating playbook, defining responsibilities, partner relationship frameworks, and KPIs tied to revenue outcomes.

Skills

CRM proficiency

Power BI

Sales reporting

Cross-functional leadership

Communication skills

Stakeholder management

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Job description

Job Title: Customer Supply Business Manager: Distribution & Mass Market

Location: Guadalajara, Mexico

NXP Introduction

AI is rapidly moving beyond research labs and into the real world—powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP’s competitive advantage. We thrive in a high‑performance, high‑ownership environment—competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement. For more information, please visit our website https://www.nxp.com

Role Summary

The Customer Supply Business Manager leads a regional distribution and mass market operations team responsible for translating channel demand signals into supply, commercial, and revenue outcomes. The role connects field sales, supply planning, and distribution partners to protect revenue, accelerate revenue conversion, and evolve the team toward a proactive pre-sale one that owns pipeline quality, partner engagement, and measurable revenue impact metrics.

Job Responsibilities

• Lead and develop a regional distribution and mass market supply operations team; set priorities, coach performance, and align cross functionally with field sales, supply planning, and sales operations.
• Own supply visibility and allocation strategy for distribution channel partners; manage line down escalations and capacity constraints in coordination with global planning teams.
• Drive order book health, channel sell through, and inventory turn targets; monitor demand signals, identify commercial risks, and communicate supply outlook to distribution partners and senior leadership.
• Manage the channel opportunity pipeline as a pre-sale asset: validate data quality, identify conversion gaps, and partner with field sales on priority opportunities and partner business reviews.
• Build structured relationships with distribution asset teams; serve as the primary operational and commercial point of contact for regional distribution partners.
• Evolve team operating model toward inside sales: reduce reactive transactional workload, increase time on opportunity development, partner engagement, and revenue conversion activities.
• Partner with analytics and sales operations teams on revenue forecasting, demand planning inputs, and commercial churn analysis; turn data into actionable business decisions.
• Lead adoption of automation and AI assisted tools to reduce administrative burden, improve data quality, and scale the team's impact.
• Develop and implement a team operating playbook, defining responsibilities, partner relationship frameworks, and KPIs tied to revenue outcomes.

Job Qualifications

• Bachelor’s degree in business, or a related field
• 5+ years of experience in semiconductor customer service, supply chain, order management, demand management or Distribution role
• Strong commercial acumen
• Ability to manage complex, multi region customer relationships within a matrixed organization
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel domestically and internationally as required
• Cross functional leadership: ability to align and influence across sales, planning, and operations
• Data driven decision making; proficiency with CRM platforms (e.g. Salesforce), BI tools (e.g. Power BI), and sales reporting systems
• Executive presence and stakeholder communication
• Continuous improvement mindset; experience with process reengineering and digital/AI tool adoption

Career Development Opportunities

We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

The future starts here. Bright Minds. Bright Futures.

We Are NXP!

Commitment At NXP.

We recognize we can be a powerful change agent as we continue to deliver innovative solutions that advance a more sustainable future. We remain steadfast in our commitment to sustainability and making measurable year-on-year progress. Also, we aim to create an inclusive work environment, and we will not tolerate racism, discrimination or harassment of any kind. We have programs in place focused on diversity, inclusion and equality.

More information about NXP in Mexico...