Junior Customer Support Engineer

NXP Semiconductors NV; Región Centro; On-site; MXN 446,000 - 670,000; Full time

Job summary

NXP Semiconductors NV is seeking a technically skilled TIC to provide high‑level support for customers worldwide, focusing on embedded platforms and NXP Wireless devices. The role includes incident handling, collaboration with engineering, and enabling successful design‑ins on customer platforms.

You will engage with global teams, contribute to hardware and software documentation, and train customers on technical aspects.

Qualifications

• Bachelor's degree in Electrical Engineering, Automation, or Electronic Information Engineering.
• Experience with embedded software on microcontrollers.
• Familiar with interfaces like UART, I2C, SPI.
• Willingness to work with embedded processors.
• Excellent English communication skills, both written and spoken.
• Able to work independently and as part of a team.

Responsibilities

• Providing highly technical support to customers globally on NXP Wireless devices.
• Improve customer satisfaction by addressing and resolving client issues.
• Collaborate with cross-functional teams to enhance offerings and customer experience.
• Manage application incidents/changes for SW environment applications and infrastructure.
• Provide technical support, consultancy, and guidance during system definition.
• Support development activities of customer and internal projects.
• Lead technical design-in and customer projects.

Skills

Embedded C

ARM microcontrollers

RTOS

Linux knowledge

English communication

Independent/self-motivated

Team spirit

Problem solving

Hardware evaluation boards

Interfaces UART I2C SPI

Education

Bachelor's degree in Electrical Engineering, Automation, or Electronic Information Engineering

Job description

Job Description

AI is rapidly moving beyond research labs and into the real world—powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP’s competitive advantage. We thrive in a high‑performance, high‑ownership environment—competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement.

Job Description

At the TIC, our goal is to provide the best technical support to NXP customers to ensure successful design‑in of NXP products in their platforms. Besides, every interaction with NXP customer’s teams gives an opportunity to promote and position NXP’s product portfolio for new opportunities. As the technical voice of the customer inside NXP, the TIC actively brings feedback on technical items and supports requirements.

Summary

• Provide highly technical support to customer around the world designing with NXP Wireless devices via email, phone, etc.
• Improve customer satisfaction by following up on client complaints
• Collaborate with other teams to improve our offering enhancing our customer’s experience

Job Responsibility

• Supporting business users on application incidents/ changes requested on SW environment applications and infrastructure.
• Manage the global technical support infrastructure for the products under your responsibility.
• Provide technical support, consultancy and guidance to customers during the system definition phase.
• Support the development activities of the customer, based on international and local standards.
• Support with technical expertise and customer input the development activities of the NXP internal application projects.
• Support technical design-in and lead customer projects.
• Provide technical product trainings to customers.
• Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for world-wide customers to design systems using NXP processors. Manage technical customer support activities. This includes remote and on‑site customer support and sometimes calls with the NXP internal teams
• Follow up on customer complaints about NXP documentation, software or hardware within the support scopes
• Work with a global team and perform the different tasks to develop the technical skills of the protocol assigned to the engineer according to the level.

Job Qualification

• Bachelor's degree in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent experience.
• Familiar with software on embedded platforms (Embedded C)
• Interest and willingness to work with embedded processors
• Curiosity into how modules work in a system and understanding such modules to solve an issue
• Interest in hardware evaluation boards, board support packages, kernels and images (Linux)
• Familiar with programming embedded MCUs and RTOS.
• Knowledge of interfaces like UART, SDIO, I2C, SPI, etc.
• Familiar with ARM microcontrollers and /or microprocessors.
• Able to work independently, be self‑motivated, equipped with a good team spirit, a strong sense of responsibility, a creative problem solver.
• Passion for building business skillset while also furthering your technical expertise.
• Independent, self‑motivated, and willing to drive for result
• Excellent English communication skills, both verbal and written.
• Ability to complete assignments, resourcefulness to find answers and solve problems.

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