Customer Support Engineer

NXP Semiconductors; Región Centro; Vor Ort; MXN 420.000 - 640.000; Teilzeit

Zusammenfassung

NXP Semiconductors NV is seeking a Technical Support Engineer to serve as the primary technical point of contact for customers globally, enabling successful design‑ins of NXP products and driving time‑to‑market. You will combine product expertise with strong communication to enhance satisfaction and solutions.

Responsibilities include becoming a technical expert in NXP Analog solutions, collaborating with product and engineering teams, and contributing to documentation and trainings to support

Qualifikationen

• Bachelor’s degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering or equivalent practical experience (min 3 years in a relevant technical role).
• Experience with ARM-based microcontrollers and/or microprocessors.
• Embedded software/firmware development experience.
• Proficiency in C programming.
• Solid knowledge of UART, SPI, I2C and network interfaces.
• Experience with mixed signal and analog circuits; ESD protection.
• Working knowledge of EDA tools (Cadence or similar).
• Understanding of schematics and PCB layout reviews.
• Excellent English and Spanish communication skills (verbal and written).
• Collaborative, proactive, self-motivated team player with strong responsibility and problem-solving mindset.

Aufgaben

• Provide highly technical support to customers worldwide designing with NXP’s High Performance Analog, Smart Front End, In-Vehicle Networking, BMS, and Power Management products via email, online tools, and phone.
• Become a recognized technical expert on NXP’s Analog solutions within the Mass Market segment.
• Improve customer satisfaction by promptly following up on inquiries and issues, ensuring timely resolution.
• Collaborate cross-functionally with product, marketing, and engineering teams to enhance NXP’s offering and the customer experience.
• Expand technical knowledge by contributing to product documentation and FAQs.
• Write and review Application Notes; assist with technical trainings.
• Help customers develop their applications; review schematics and PCB layouts.

Kenntnisse

C programming

Embedded systems

ARM-based MCUs

UART/SPI/I2C

Bilingual English/Spanish

Analytical problem solving

Documentation writing

Ausbildung

Bachelor’s degree in Electrical Engineering / Electronics / Automation / Electronic Information Engineering

Tools

Cadence

Jobbeschreibung

AI is rapidly moving beyond research labs and into the real world—powering advancements in vehicles, factories, hospitals, homes, and everyday devices. NXP’s Global Sales organization is the force that transforms our intelligent edge vision into meaningful market impact. We operate on the front lines of innovation, delivering real‑world AI, secure edge intelligence, and breakthrough technologies to the customers shaping tomorrow’s world. As a strategic partner at the intersection of customer ambition and NXP capability, our global sales team drives alignment, opens new markets, and builds the relationships that lead to design wins and revenue growth. Through deep market insight and long‑term collaboration, we embed customer‑centricity into every decision and help accelerate innovation at the system‑solution level. This disciplined, client‑first mindset enables us to architect integrated, future‑ready solutions that deliver sustained value and strengthen NXP’s competitive advantage. We thrive in a high‑performance, high‑ownership environment—competing boldly, executing with urgency, and celebrating results. If you want to win big, grow fast, and work with the customers building what’s next, NXP Global Sales is where ambition becomes achievement.

At the Technical Information Center, our goal is to provide the best technical support to NXP customers to ensure successful design-in of NXP products in their platforms. Besides, every interaction with NXP customer’s teams gives an opportunity to promote and position NXP’s product portfolio for new opportunities. As the technical voice of the customer inside NXP, the TIC actively brings feedback on technical items and supports requirements.

In this role, you will be the primary technical point of contact for customers worldwide, helping them successfully use solutions built on NXP’s Portfolio. You will combine deep product expertise with strong communication skills to drive customer satisfaction and accelerate time-to-market

Scope of Responsibilities

• Provide highly technical support to customers worldwide designing with NXP’sHigh Performance Analog, Smart Front End, In-Vehicle Networking, BMS, and Power Management products via e-mail, online tools, and phone.
• Become a recognized technical expert on NXP’s Analog solutions within the Mass Market segment.
• Improve customer satisfaction by promptly following up on inquiries, issues, and complaints, ensuring timely and accurate resolution.
• Collaborate cross-functionally with product, marketing, and engineering teams to enhance NXP’s offering and the overall customer experience.
• Continuously expand your technical knowledge by contributing to:
• Development and revision of product documentation and FAQs
• Writing and reviewing Application Notes
• Helping within some technical trainings
• Helping customer develop their applicationsReviewing customer schematics and PCB layouts

Required Skills & Experience

• Bachelor’s degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering — or equivalent practical experience (minimum 3 years in a relevant technical role).
• Experience with ARM-based microcontrollers and/or microprocessors is desirable.
• Embedded software/firmware application development experience.
• Proficiency in C programming.
• Solid knowledge of common embedded interfaces: UART, SPI, I²C and network interfaces.
• Experience with mixed signal circuits and analog circuits.Experience on ESD protection techniques.
• Working knowledge of EDA tools (such as Cadence).
• Understanding of schematics and PCB layout review.
• Excellent English and Spanish communication skills, both verbal and written.
• Collaborative, proactive, self-motivated team player with a strong sense of responsibility and a creative problem-solving mindset.
• Ability to work independently, manage multiple tasks, and drive results.

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